Senior System Analyst (PGPTitle)

Build a Career That Builds Your Future — with PulteGroup! 

Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place. 

As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.   

For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. 

Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name. 

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact

Position Summary:

The Senior Analyst is responsible for the analysis of highly complex applications, websites, databases and systems, providing third-level technical support, testing and defect management.  Leads team initiatives while simultaneously participating in multiple IT project efforts with limited oversight from leadership.  Contributions are felt across a breadth of development efforts.  Has a working knowledge of advanced concepts, practices, and procedures.  Demonstrates a keen understanding of both IT and the business we support.  Serves as a subject matter expert for the application, for technologies, integrations, and related business processes.

This role will be embedded within the Title Insurance, Escrow, and Homeowner/Auto Insurance delivery team at Pulte Financial Services.  Projects may include extending current products, migrating current product functionality to new software offerings, business process automation, and third-party integration.

Primary Job Responsibilities:

• Conducts analysis of business and system processes, system data, integration and reporting, such as:

• Facilitates requirements gathering sessions with key stakeholders.

• Assists with identifying clear and complete needs with key stakeholder and product owner requests.

• Conducts and assists with current state and impact analysis, applying structured analysis and design methods.

• Contributes to defining and documenting current and future state business process models.

• Leads analysis for the evaluation and selection of new analysis solutions and tools, including:

• Informs functional feature scope definition.

• Assists with solution alternative identification and evaluation.

• Performs strategic research and defines, tests, documents and manages requirements according to approved standards/procedures.

• Prepares, maintains and archives detailed system artifacts according to approved standards/procedures, including:

• Produces high-quality, timely business and system requirements represented as authored user stories.

• Completes the mapping of User Stories by decomposing defined functional features.

• Ensures traceability of all requirements between epic, feature, and user story.

• Serves as the application and technical subject matter expert:

• Develops a deep expertise in the software product lines supported by the Title and Insurance delivery teams.

• Coordinates with applicable vendors related to product enhancements and new feature offerings.

• Recommends feature and user story testing strategies.

• Contributes to deployment planning and roll-out strategies.

• Leads knowledge sharing and shared understanding amongst the team.

• Contributes to the functional and technical conceptual design creation by assisting with the translation of business needs into practical system solutions.

• Contributes to agile ceremonial meetings such as backlog grooming and sprint planning.

• Supports system rollouts, adoption, and benefits realization tracking.

• Troubleshoots highly complex production issues and acts as escalation point, including:

• Evaluates and follows through on issues and problems until resolved.

• Triages and reviews escalated production issues to Product Delivery Team.

• Provides defect management of applications, systems, databases, or websites.

• Contributes to and champions best practices, methods, standards, and processes.

• Predicts potential problems and provides recommendations and documents solutions according to approved standards/procedures.

• Identifies and leads process improvement efforts within teams.

• Perform other duties as assigned.

Required Education:

• Minimum high school diploma or equivalent (GED) required.

• Typically requires a university degree or equivalent experience and minimum 4-6 years of prior relevant experience.

Required Knowledge & Experience:

• Requires broad knowledge of area typically obtained through advanced education combined with experience.

• May have practical knowledge of program or project management.

• Strong understanding of Agile/Scrum methodologies and software development lifecycle (SDLC).

• Experience working with cross-functional teams including Product Owners, Developers, QA, and Architects.

• Ability to manage ambiguity and drive clarity in complex environments.

• Proficiency in tools such as Azure DevOps, JIRA, Confluence, and process modeling software.

• Understanding of software development (need not be a developer) and concepts including Services, APIs, Domains, Data, XML/JSON, SQL, etc.

Preferred Skills

• Familiarity with the title industry, financial services, mortgage, or enterprise architecture domains.

• Experience with title software applications such as SoftPro, ResWare, Ramquest, or Qualia and or mortgage applications.

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.