Position Summary
Senior System Administrator is a skilled technician who can act as the first point of contact for their end-users to resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats. They have effective communication and customer service skills and can troubleshoot end-user support issues quickly. Success for them is high customer satisfaction and quick resolution of helpdesk tickets. They act as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs)
Education and Qualifications
- Bachelor’s degree and Undergraduate with minimum 2 years of experience.
- At least 2 – 3 years of working experience with Windows domain desktop & end-user technical support.
- Experience of working with teams of English-speaking countries
- Excellent customer service skills.
- Active Directory user management and troubleshooting
Responsibilities
- Desktop operating system maintenance, troubleshooting, and diagnosis.
- Desktop connectivity troubleshooting.
- Application installation and support.
- Printer installation and support.
- Client VPN installation and support.
- Microsoft Office Suite Support.
- Desktop antimalware administration and resolution.
- Active Directory user management and troubleshooting.
Added Advantage
- O365 administration.
- MCSA, AZ-900 or Network+, ITIL foundation
Behavioral Skills
- Longevity and commitment in previous work
Team player.
Ability to meet target under pressure and time bound deadlines.
Dynamic and pleasing attitude and personality.
Our Culture and You
What does the day in a life look like for the Senior System Administrator ? You come to work each day to an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big.
Our employees have indicated that with IT by Design, they find a home where their passion and career goals finally intersect for them to live a life full of purpose.
Benefits
- Competitive salary and benefits
- Great work-life balance
- Comprehensive on-job training, best-in-industry communications training, and sponsorship for skill development.
- Medical insurance coverage worth INR 5 Lakh for employees and their immediate family.
- Accidental policy coverage to INR 5 Lakh
- Term Life insurance worth INR 20 Lakh
- Community-based engagement clubs at work, including book and movies clubs.
- Community Wellness programs for employees' wellbeing specially taken by CEO Life By Design which covers sessions.
Top Skills
What We Do
Imagine the impact of always having the right people at the right time. With our talent solutions, you have immediate access to the experienced, MSP-focused technical resources you need to profit and scale. Our staffing and outsourced support solutions will solve your talent problems permanently.
We offer MSP staffing, outsourced NOC, RMM virtual admin, Helpdesk, and Professional Services—all the talent you need to scale your business, improve profitability and succeed.
◆ If you need dedicated staffing—technical or business admin—we have your back.
◆ Have you decided that providing NOC or helpdesk isn’t the best use of your tech talent? Let us save the day.
◆ Is your RMM tool driving you crazy? We can totally fix that.
Why Work With ITBD?
For nearly two decades, we have been building ITBD with a strong sense of community firmly rooted in our principles and values. We have grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decision that is best for our partners and our community.
When we say “Built for an MSP, by an MSP,” we are talking about having a partner that understands you, your team, and your customer—and can deliver accountability, reliability, and security – that’s the MSP Way.
Need more reasons?
◆ Three state-of-the-art, fully compliant, secure office facilities in New Jersey and India
◆ More than 100+ years of shared MSP experience among the leadership
◆ Fully insured and unparalleled customer data integrity
◆ Easy-swap flexibility: As your MSP needs evolve, your engineering solution can as well
◆ 30-day money-back guarantee
◆ Tech leads and career planning to provide growth plans for your team member
◆ Ability to mix and match services to build a custom solution perfec for your MSP needs
◆ Co-managed asset is invoiced corp-to-corp
