Join our dynamic team as a Senior Support Specialist in Global Archer Services, where you will have the opportunity to leverage your expertise in Power BI and Power Automate, business process documentation, Archer Support and process automation. This role is pivotal in supporting Global Risk within the Global Risk Intelligence and Technology (GRIT) function.
Position Responsibilities:
- Business Process Documentation: Lead the documentation of business processes, ensuring clarity and precision in capturing workflows and procedures.
- Dashboards and Power Automate: Create dashboard in Power BI and utilize Power Automate to enhance and develop application solutions.
- Flow Chart Documentation: Utilize Visio to create detailed flow charts that visually represent processes and controls, enhancing understanding and communication
- across teams.
- Archer Support: Provide admin support to end-users, conduct UAT/Prod Testing, manage Archer Access Security
- Process Automation: Help reengineer existing processes through automation and AI.
Required Qualifications:
- 4-6+ years' experience in Operational Risk, Business Continuity, Risk Management, Controls, Audit, or related governance functions.
- Strong understanding of OSFI E-21 / Business Continuity Management (BCM), including connections to: Crisis Management, Incident Management, Disaster Recovery, and/or Third-Party Risk Management
- Hands-on experience with RSA Archer administration and support, including user access/security management, UAT and production testing, and data quality monitoring
- Proficiency in Power BI (dashboards, reporting, analytics).
- Proficiency in Power Automate (workflow automation and process improvement).
- Strong process documentation skills using Visio and other documentation tools.
- Experience documenting business processes, workflows, controls, standard operating procedures, and flowcharts
- Ability to identify and implement process automation and AI-driven improvements.
- Strong analytical mindset with emphasis on risk assessment, controls evaluation, and root-cause analysis
- Knowledge of financial services and insurance operations.
- Excellent written and verbal communication skills.
- Ability to influence stakeholders and build relationships across teams.
- High attention to detail and ability to work independently with minimal supervision.
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Skills Required
- 4-6+ years of experience in operational risk, business continuity, risk management, controls, audit, or related governance functions
- Understanding of OSFI E-21 and Business Continuity Management, including crisis management, incident management, disaster recovery, or third-party risk management
- Hands-on experience with RSA Archer administration and support, including user access and security management, UAT, production testing, and data quality monitoring
- Proficiency in Power BI for dashboards, reporting, and analytics
- Proficiency in Power Automate for workflow automation and process improvement
- Strong process documentation skills using Visio and other documentation tools
- Experience documenting business processes, workflows, controls, standard operating procedures, and flowcharts
- Ability to identify and implement process automation and AI-driven improvements
- Analytical skills in risk assessment, controls evaluation, and root-cause analysis
- Knowledge of financial services and insurance operations
- Excellent written and verbal communication skills
- Ability to influence stakeholders and build relationships across teams
- High attention to detail and ability to work independently with minimal supervision
Manulife Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
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Retirement Support — Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
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Flexible Benefits — Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.
Manulife Insights
What We Do
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
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