ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week. 🦄
ClickUp is seeking a dedicated account representative who excels in developing comprehensive, end-to-end support strategies. This individual has a strong and balanced understanding of customer experience, process improvement, and technical support.
The ideal Senior Support Services Specialist understands account management strategies and has prior experience working with support teams to build customer relationships and enhance service delivery using problem-solving and communication skills. You are an out-of-the-box creative problem-solver, who makes impactful decisions supported by data analysis and strategic thinking. If you're a proactive, adaptable, and detail-oriented go-getter that thrives when faced with new challenges...this role is meant for you!
The Role
- Manage a portfolio of Premium Support accounts.
- Efficiently navigates all available resources to ensure knowledge of bugs, feature requests, workarounds, and adherence to documented procedures.
- Critical skillset managing recurring client relationships and the ability to drive renewals through an exceptional customer experience
- Have a strong technical aptitude and ability to learn quickly
- Seasoned in leading client calls
- Identify new opportunities for service enhancements, process, and upsell opportunities.
- Collaborate with customer facing and internal teams to improve customer satisfaction and service utilization.
Qualifications
- 5+ years of direct experience in a support services role.
- 4+ years of experience in SaaS or tech industries.
- Bachelor's degree in Business, IT, or a related field.
- Proven success in driving customer renewals and satisfaction.
- Proficient in collaborating with cross-functional teams and executives.
Salary and Benefits
At ClickUp, we believe in transparency and fairness in compensation. The range displayed reflects the minimum and maximum target salaries for the position across all US locations. Please note that the actual compensation for this position may vary and is dependent on factors such as geographic location, interview performance, years of experience, education level, and specific skills. We encourage candidates to discuss compensation expectations during the interview process to ensure alignment with their qualifications and our company’s compensation philosophy.
This position is eligible for the following benefits and perks:
- Equity
- 401k
- Health, Dental, and Vision insurance
- Spending accounts
- Life & Disability
- Paid parental leave
- Flexible paid time off
- Sabbatical program
- Enhanced employee assistance program
- Employee wellness stipend
- Professional development stipend
USA Salary Range (OTE)
$75,000—$90,000 USD
Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
ClickUp collects and processes personal data in accordance with applicable data protection laws.
- If you are a European Job Applicant, see our privacy policy for further details.
- If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details.
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
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What We Do
ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week.
Why Work With Us
ClickUppers are highly passionate, energetic, and unique people that align in the mission of saving people time and making the world more productive. We're the newcomer, the underdog, but that's where we thrive. Let’s make the world more productive!
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