Senior Support Recruiter (Global Focus)

Reposted 9 Days Ago
Be an Early Applicant
Johannesburg, City of Johannesburg, Gauteng
In-Office
Mid level
Software • Conversational AI • Generative AI
The Role
The Senior Support Recruiter manages global recruitment for support roles, develops talent pipelines, coaches junior recruiters, and collaborates on workforce planning.
Summary Generated by Built In

Job Title: Senior Support Recruiter (Global Focus)

Location: Sandton

Overview:
The Senior Support Recruiter is a strategic talent partner, handling complex, high-impact roles across support functions and international markets (USA, UK, Europe). You’ll combine executive search-level rigour with hands-on sourcing excellence to drive recruitment globally. As this is an international-facing role, flexible working hours may be required from time to time—with reasonable notice—based on the time zones being recruited for.

Key Responsibilities:

  • Lead recruitment for global support roles and leadership positions
  • Conduct market mapping and talent intelligence across international regions
  • Build long-term pipelines for high-scarcity roles through targeted outreach
  • Collaborate with internal HR, L&D, and global hiring teams on workforce planning
  • Coach and mentor junior recruiters supporting support recruitment
  • Uphold data accuracy and DEI hiring standards across geographies

Requirements:

  • 4+ years’ recruitment experience with a track record of international placements
  • Strong headhunting capability and comfort with executive-level stakeholders Insight into global talent trends and market-specific sourcing strategies
  • High EQ, professionalism, and the ability to build trust across time zones
    Flexibility to accommodate international time zones as required

If you think you've got what it takes to join our high-performing team, we'd love to hear from you!

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The Company
HQ: London
2,135 Employees
Year Founded: 2014

What We Do

We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them. The value of human touch is irreplaceable, so MöBIUS, our Conversational Gen AI chatbot, can fully automate or play a supporting role across end-to-end customer journeys. Whether you prefer the tradition of human-centric services, the efficiency of fully autonomous solutions, or a seamlessly blended approach, we’ve got you covered. When the human touch is needed, MöBIUS enhances our agents’ performance and amplifies their empathy. With productivity gains and automation, we save time for the human conversations that matter.

Over the past decade, we’ve supported businesses by successfully applying our people and expertise to their diverse range of industries and use cases. Delivering simplified operations and improved customer experiences that allow our customers to focus their time on the things that matter to them.

Our expertise stems from an in-depth understanding of customer needs, technology, markets, and constantly adapt to help our customers navigate difficult challenges.

To learn more visit us at www.quantanite.com.

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