The Role
Lead delivery and support for an assigned portfolio to achieve high CSAT; manage global teams, stakeholder governance, risk mitigation, service improvements, P&L and financial metrics, mentor and build leaders, support business development, apply Agile execution and program tracking, and report performance to senior leadership.
Summary Generated by Built In
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- Ensure delivery excellence leading up to high CSAT for assigned portfolio
- Work closely with all levels within Client organization, demonstrate executive leadership skills and drive expected outcomes
- Lead global teams and achieve shared goals between the organization and its Clients
- Conduct regular proactive delivery governance with clients and internal teams
- Constantly identify and mitigate risks to ensure efficacy in delivery
- Ensure all engagements are delivered as per commitments
- Drive service improvements and innovation in service offerings and engagements
- Improve organizational capabilities in service delivery with ideas, tools, best practices
- Mentor team members to scale into potential leadership roles
- Build strong leaders within the function to handle current and upcoming priorities
- Present ideas to large groups and communicate effectively with senior stakeholders
- Support business development activities to increase revenue footprint for the company
- Demonstrate good understanding of Agile Execution, Estimation Process and Program Tracking/Reporting
- Manage P&L, Revenue Reporting, Gross Margins and other relevant financial metrics for defined portfolio
- Report to senior leadership the plan vs. Performance for all the projects within the assigned portfolio
- Ensure strategic investment aligns with business strategy and drives operating results
Skills Required
- Ensure delivery excellence and achieve high CSAT for assigned portfolio
- Demonstrate executive leadership and work closely with client executives
- Lead and align global teams with client objectives
- Conduct proactive delivery governance with clients and internal teams
- Identify and mitigate delivery risks to ensure efficacy
- Ensure all engagements are delivered as per commitments
- Drive service improvements and innovate service offerings
- Improve organizational capabilities in service delivery using tools and best practices
- Mentor team members and develop leaders within the function
- Present to large groups and communicate effectively with senior stakeholders
- Support business development activities to increase company revenue footprint
- Strong understanding of Agile execution, estimation process, and program tracking/reporting
- Manage P&L, revenue reporting, gross margins and relevant financial metrics
- Report plan vs. performance for all projects within the assigned portfolio to senior leadership
- Ensure strategic investments align with business strategy and drive operating results
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The Company
What We Do
Photon.com has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us, how we work, and our customer case studies. Digital Transformation Starts Here.
