For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
The role of Senior Support Engineer is a key player in our Managed Services team. This role helps support customers environments, fixing escalated issues as well as playing a leading role in developing custom environments and delivering project works.
What you’ll be doing 🎯- Support and troubleshoot customer infrastructure across on-prem and cloud environments (Azure, AWS, VMware, etc.)
- Own and resolve complex technical issues, including incidents, problems and changes
- Act as a technical lead for key customers, becoming a trusted SME
- Support delivery of low-impact project work aligned to managed service customers
- Maintain and improve system performance, security and availability
- Work across Microsoft technologies including Windows Server, Active Directory, Azure, M365, Entra ID and Intune
- Support backup, DR and HA solutions (e.g. Veeam, Azure Site Recovery, Rubrik)
- Troubleshoot VDI environments (e.g. AVD, Citrix)
- Produce clear technical documentation (runbooks, SOPs, knowledge articles)
- Collaborate with internal teams and third parties to resolve issues effectively
- Support and mentor 1st and 2nd line engineers
- Participate in the on-call rota and support major incidents
- Drive continuous improvement across services and processes
- Ensure compliance with ITIL practices
- Proven experience supporting enterprise infrastructure environments
- Strong knowledge of Microsoft technologies (Windows Server, AD, Azure, M365)
- Experience with virtualisation platforms (VMware, Hyper-V, Citrix)
- Understanding of networking and security principles
- Experience in a Managed Services or fast-paced support environment
- Strong troubleshooting skills with focus on root cause analysis
- Ability to communicate clearly with technical and non-technical stakeholders
- Experience producing technical documentation and managing tickets effectively
- Comfortable working in a fast-paced, customer-focused environment
- Relevant certifications (Microsoft, VMware, Cisco, ITIL) beneficial
As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
Skills Required
- Proven experience supporting enterprise infrastructure environments
- Strong knowledge of Microsoft technologies
- Experience with virtualisation platforms
- Understanding of networking and security principles
- Experience in a Managed Services or fast-paced support environment
- Strong troubleshooting skills
- Ability to communicate clearly with stakeholders
- Experience producing technical documentation
- Comfortable working in a fast-paced environment
- Relevant certifications beneficial
What We Do
At the heart of who we are is our conviction that we must make life better with tech. For us, tech has never been about just hardware or software, they are our tools. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drives what we do. We put our people, our customers, our partners and the environment at the heart of everything we do and our people are the difference that makes the difference. Tech is always advancing and together we have the agility to move with it and to deploy the right solutions to drive growth. Through our deep expertise, practical know-how and collaborative approach, we implement flexible tech solutions to accelerate growth. We give people the confidence to use technology to be their best and better – commercially, socially and sustainably
