The Role
Provide L2/L3 production support for the FALCON fraud platform in a banking environment: monitor alerts and performance, troubleshoot applications/databases/integrations, support upgrades/deployments, perform RCAs, and coordinate with fraud operations, core banking, and IT teams.
Summary Generated by Built In
Job Summary
RequirementsRequirements
Seeking a Senior Support Engineer with strong hands-on experience in FALCON Platform to provide L2/L3 production support, ensure system stability, and optimize fraud detection performance within a banking environment.
Key Responsibilities- Provide production support and incident resolution (SLA-driven).
- Monitor fraud alerts, transactions, and system performance.
- Troubleshoot application, database, and integration issues.
- Support system upgrades, patches, and deployments.
- Perform root cause analysis (RCA).
- Coordinate with fraud operations, core banking, and IT teams.
RequirementsRequirements
- 5+ years in banking application support.
- Hands-on experience with FALCON Fraud Management System.
- Strong SQL and Unix/Linux knowledge.
- Understanding of fraud monitoring (cards & digital payments).
- Familiar with ITIL processes.
Top Skills
Falcon
Falcon Fraud Management System
Itil
Linux
SQL
Unix
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The Company
What We Do
We are TAWANTECH, a dynamic and innovative company that specializes in financial technology solutions and services, with a team of passionate professionals and a commitment to excellence, we are dedicated to delivering exceptional solutions that meet the unique needs of our clients.
