Senior Support Engineer

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewField Support Operation - FSO Brazil
Job Description

• Interface with Field team 
• Radio coverage testing and interference mitigation
• Radio system licensing 
• Preparation of equipment lists;
• Support and troubleshooting of radio communication networks, including repeater stations, terminals, and transport networks;
• Meetings and presentations for clients;
• Performing System upgrades;
• Opening and tracking of the incoming support requests level 03;
• Preparation of Technical Reports; 
• Elaboration of performance reports and procedures;
• Inventory and Spare part List;
• Elaboration of Work Plan;

Basic Requirements

• Bachelor’s Degree in Electronics, Electrical or Telecommunications completed or related areas (CREA required);
• Experience in technical support and implementation of systems in the RF area (mandatory);
• Experience in APCO25, DMR and DIMETRA Technologies;
• Knowledge in Telecom Infrastructure, Electrical, RF, tower and structured cabling;
• Knowledge in Telecom networks (desirable CCNA or equivalent knowledge); 
• Knowledge of IP networking, network design methodologies & troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS)
• Configuration of operating systems (Unix, Linux and Windows Server) and Installation and Maintenance of Servers; 
• Proficiency in Microsoft Office (Word, Excel and PowerPoint) and Google Suite (Docs, Sheets, Presentation);
• Knowledge in radio communication systems, radio propagation, RF, wireless or broadband/LTE;
• ITIL certification (desirable)
• Desirable Fluent English (Conversation and Writing);
• Behavioral skills: excellent oral and written communication, teamwork, interpersonal skills, initiative, sense of urgency, dynamism, planning and organization;
• Valid driver's license (Category B);
• Availability for travel - 25 to 50% of the time (base São Paulo - SP)
• NR10 certification (required);
• Knowledge in clouding is a plus.

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Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].