Senior Support Engineer

Posted 12 Days Ago
Be an Early Applicant
San Jose, CA
Senior level
Financial Services
The Role
The Senior Support Engineer provides day-to-day support for client networks, servers, and infrastructure. They maintain IT systems both onsite and remotely, troubleshoot issues, and implement IT projects such as virtualization and cloud services, ensuring excellent customer service and responsiveness to client needs.
Summary Generated by Built In

Purpose of the Job:

The Senior Systems Engineer will be responsible for overseeing day-to-day technology infrastructure at client sites and via remote support to support a wide array of customers and their operational and technology needs.

Responsibilities:

Provide day to day support of client networks, servers, storage, and overall infrastructure.

Maintain our clients' IT infrastructure both remotely and at customer site(s) when needed.

Help architect and implement a wide range of IT projects, such as high-availability, virtualization, and cloud services.

Be the escalation path for issues that desktop engineers or helpdesk staff are not able to resolve.

Work closely with Managers, Service Coordinators, and other Engineers to meet customer service-level commitments and provide world-class customer service.

Troubleshoot and resolve network and system issues, remote or on premise as needed.

Positively and professionally represent the face of the company with our clients.

Qualifications (Knowledge, Skills, and Abilities):

5+ years of experience with administering, configuring, optimizing, and maintaining Windows-based networks and servers.

Strong experience with Active Directory, Exchange, Office 365 administration, and Windows security.

Hands-on experience with firewalls and switches (Cisco, SonicWALL, Dell, Fortinet).

Hands-on experience with heavily virtualized environments (VMware, Hyper-V).

Familiarity with on premise and cloud-based backup solutions and cloud-based email systems (O365, GSuite).

Experience with MDM solutions (Intune, Jamf, etc.)

Self-motivated and able to work with limited supervision, and excellent time management.

Strong communication and customer service skills.

CCNA or equivalent network experience is desired.

MSCE or equivalent server experience is desired.

Technical Certifications a definite plus

Experience:

A.S. or B.S. in information systems or related field is preferred.

5+ years’ experience working in information technology is required.

Top Skills

Windows
The Company
HQ: Marietta, GA
403 Employees
On-site Workplace

What We Do

QBSS is a tech-enabled, cloud-based business support services outsourcing firm that’s changing the way companies think about finance, accounting, HR and technology services. You get world-class teams combined with highly personal service, and a portal that lets you see and manage everything online. #GetMoreToGoOn

Similar Jobs

HashiCorp Logo HashiCorp

Sr. Support Engineer (Designated Support)

Cloud • Information Technology • Security • Software
San Francisco, CA, USA
1200 Employees
136K-160K Annually

CircleCI Logo CircleCI

Senior Support Engineer

Productivity • Software
San Francisco, CA, USA
650 Employees
87K-110K Annually
California, USA
3661 Employees
150K Annually

Similar Companies Hiring

MyBambu Thumbnail
Social Impact • Payments • Other • Mobile • Fintech • Financial Services • App development
West Palm Beach, Florida
120 Employees
Energy CX Thumbnail
Utilities • Professional Services • Greentech • Financial Services • Energy • Consulting • Business Intelligence
Chicago, IL
55 Employees
MassMutual India Thumbnail
Insurance • Information Technology • Fintech • Financial Services • Big Data
Hyderabad, Telangana

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account