You work with the .NET stack, love diving deep into tricky technical problems, and enjoy helping developers. You want to advocate for users’ interests and improve the developer tools so many developers use daily.
About JetBrainsWe create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.
What you’ll doReSharper enhances Visual Studio with advanced code inspections, refactorings, and navigation, while Rider and our .NET tools help developers build software across platforms. As software development evolves, especially with generative AI, our users run into complex technical challenges that require deep investigation.
This role exists to bridge the gap between our users and our product teams. You won't just answer tickets; you'll get to the root of complex bugs and help turn what you find into fixes and features. Working closely with developers, QA engineers, and marketing, you’ll take ownership of technical issues, advocate for user needs, and help keep our developer community thriving.
Day to day, you will:- Investigate and resolve complex technical issues submitted by users worldwide.
- Reproduce edge-case user scenarios and submit clear, detailed bug reports to product teams.
- Collaborate directly with developers and QA engineers to share product feedback and drive fixes.
- Create knowledge base articles, troubleshooting guides, and issues to our bug tracker to help users self-serve.
- Guide users to adopt new technologies, including generative AI tools within the development workflow.
- Curiosity to find the real cause, not just a workaround.
- Ability to explain complex ideas clearly and simply.
- Persistence when investigating edge cases from minimal data.
- A user-first mindset that actively advocates for customer needs.
- The ability to work independently while staying connected with a distributed team.
- A commitment to continuously learning and expanding your technical craft.
- Proficiency with the .NET technology stack, Microsoft Visual Studio, and Visual Studio Code.
- Ability to read, write, and debug C# applications effectively.
- Practical experience investigating, troubleshooting, and supporting commercial software applications.
- Understanding of generative AI applications within software development workflows.
- Fluency in English with strong written and verbal communication skills.
- Experience with CRM systems, bug-tracking tools, or support frameworks (Knowledge Centered Services).
- Familiarity with modern IDEs and development tools across multiple platforms.
- Experience onboarding and mentoring support engineers or handling escalated technical cases.
Success in this role means being a technical expert our users trust and a key partner to our development teams. You’ll consistently get to the root cause of complex technical issues, turning user feedback into actionable product improvements. You’ll leave our support resources better than you found them.
Why join JetBrains?
- Strong base salary. We offer competitive pay that reflects your skills and experience.
- Flexible work location. Enjoy the freedom to work from home or from the office.
- Remote work. Spend up to 30 days per year working remotely from abroad.
- Extra time off. More days to relax, recharge, and do the things you love.
- Medical insurance allowance. Enjoy peace of mind for you and your family
- Learning and development opportunities. Access to conferences, courses, and language classes.
- Relocation support. We help make your move as smooth and stress-free as possible.
- Language classes. Pick up the local language or sharpen your English skills.
- Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
- Mental health support. To help you feel your best, we provide easy access to professional mental health services.
- Sports benefit. Enjoy an on-site gym or sports club stipend.
- Internal events. Join company-wide celebrations and team gatherings.
*Some benefits may vary depending on location.
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We are an equal opportunity employer
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Skills Required
- Proficiency with the .NET technology stack
- Proficiency with Microsoft Visual Studio and Visual Studio Code
- Ability to read, write, and debug C# applications
- Practical experience investigating, troubleshooting, and supporting commercial software applications
- Understanding of generative AI applications within software development workflows
- Fluency in English with strong written and verbal communication skills
- Experience with CRM systems, bug-tracking tools, or Knowledge Centered Services support frameworks
- Familiarity with modern IDEs and development tools across multiple platforms
- Experience onboarding and mentoring support engineers or handling escalated technical cases
- Ability to investigate root causes and explain complex technical concepts clearly
- Ability to work independently within a distributed team
- Commitment to continuous technical learning
JetBrains Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JetBrains and has not been reviewed or approved by JetBrains.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered market-competitive for many product and engineering roles in key locations, with published salary ranges on some postings aiding expectation-setting. Feedback suggests total compensation feels fair relative to local markets even if packages are positioned as “competitive but not top‑of‑big‑tech”.
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Flexible Benefits — Flexible Benefits: Work setup includes hybrid/remote options and flexible hours across many locations. The ability to work abroad for part of the year adds practical flexibility to where work gets done.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Time off includes additional vacation days beyond local minimums in many countries. U.S. materials also highlight PTO, sick leave, and holidays, underscoring breadth beyond statutory baselines.
JetBrains Insights
What We Do
JetBrains creates intelligent software development tools consistently used and trusted by 11.4 million professionals and 88 Fortune Global Top 100 companies. Our lineup of more than 30 products includes IDEs for most programming languages and technologies, such as IntelliJ IDEA, PyCharm, and others, as well as products for team collaboration, like YouTrack and TeamCity. JetBrains is also known for creating the Kotlin programming language, a cross-platform language used by more than 5 million developers worldwide yearly and recommended by Google as the preferred language for Android development. The company is headquartered in Prague, Czech Republic, and has offices around the world. JetBrains IDEs * IntelliJ IDEA (Java and Kotlin Developers) * PyCharm (Python developers) * PhpStorm (PHP developers) * GoLand (Go developers) * Rider (.NET developers) * CLion (C and C++ developers) * Rust Rover (Rust developers) * WebStorm (JavaScript & TypesScript developers) * RubyMine (Ruby and Rails developers) * DataGrip (Tool for multiple databases) * ReSharper (Extension for Visual Studio) * Fleet (Multilingual IDE and code editor) * Aqua (IDE for test automation engineers) .NET & Visual Studio: * Rider (IDE for .NET developers) * ReSharper (Extension for Visual Studio) * ReSharper C++ (Visual Studio Extension for C++ developers) * dotCover (.NET Unit Test Runner and Code Coverage Tool) * dotMemory (.NET Memory Profiler) * dotTrace (.NET Performance Profiler) * dotPeek (.NET decompiler and assembly browser) Team Tools: * TeamCity (Powerful CI out of the box) * YouTrack (Project management for all your teams) * Space (Intelligent code collaboration platform) * Datalore (Collaborative data science platform) * Qodana (Code quality platform for teams) Programming Languages: * Kotlin (Programming Language for the JVM and Android) * MPS (Create Your Own Domain-Specific Language) Education: * JetBrains Academy (Learn and Teach Computer Science) Profile by JetBrains s.r.o.
