Senior Support Engineer 2 - Blue Yonder Demand Planning, Blue Yonder Fullfilment & PLSQL
Scope:
The Planning Operate team supports global enterprise customers running mission-critical Demand and Fulfillment solutions on Blue Yonder SaaS platforms.
Due to increased customer adoption of Planning SaaS solutions and growing complexity of integrated architectures, we are expanding the L3 SME support capability to strengthen escalation ownership, solution stability improvements, and service automation initiatives.
Our current technical environment:
- Software: Java, Java Script, GIT, Rest API, XML/XSLT, MS SQL, PL/SQL
- Application Architecture: MOCA, PageBuilder and Integrator
- Cloud Architecture: MS Azure
- Databases – Oracle / SQL Server
What you’ll do:
Escalation Ownership
- Resolve complex Demand & Fulfillment solution issues
- Lead root cause analysis for production defects
- Own solution stability improvements
- Partner with engineering teams for fixes
Solution Expertise
Act as SME for:
- Demand Planning
- Fulfillment Optimization
Customer Solution Stability
- Improve platform reliability Drive recurring issue elimination
- Enhance service adoption and consumption
Deployment & Upgrade Support
Provide technical leadership during:
- customer upgrades
- rollouts
- patch deployments
- post-go-live stabilization
Knowledge Engineering
- Document recurring issues
- Build reusable troubleshooting patterns
- Publish knowledge base articles
- Support internal enablement
What we are looking for:
Must Have Requirements:
Experience:
- 10+ years SaaS / enterprise application support
- 6+ years Supply Chain Planning domain experience in BY
- Strong exposure to Demand & Fulfillment modules including D360
Technical Skills:
Expert-level:
- Oracle SQL / PL-SQL
- Unix / Linux environments
- Shell / Python scripting
- Production troubleshooting workflows
- Integration debugging
Process Knowledge
Candidate should understand:
- Incident management
- Problem management
- Change management
- SLA handling
- Ticket lifecycle ownership
- Top notch communication skills
- Customer-facing support capability
Nice to Have:
Experience with:
Azure cloud environments Splunk / AppDynamics monitoring Control-M schedulers
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- 10+ years SaaS / enterprise application support
- 6+ years Supply Chain Planning domain experience in BY
- Expert-level Oracle SQL / PL-SQL
- Expert-level Unix / Linux environments
- Expert-level Shell / Python scripting
- Strong production troubleshooting workflows
- Integration debugging expertise
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
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