Senior Support Developer

Who we are 

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand.

As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico.

Our platform and ecosystem, which comprises partners, services, and third-party connectivity, empowers us to provide 40 percent of the world’s top 100 financial companies with the efficiency and flexibility needed to succeed.

SimCorp provides clients with a full front-to-back-offering, whether through a SaaS (software as a service) platform or as an on-premise solution. Globally, we represent clients, ranging from central banks and sovereign wealth funds to pension and insurance funds, asset managers, fund managers, asset servicers, and wealth managers.

Platform leadership, SaaS acceleration and Ecosystem scaling are the 3 growth levers of SimCorp 2025 strategy and PaaS Operations plays a crucial role in this transformation journey by delivering quality in client services by providing a reliable, predictable, cost-effective operations service. As a platform and technology operations team, we also aspire to execute acceleration in standard processes to assist in the growth and efficiency of SimCorp’s SaaS business.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

While aiming to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential. 

Why this is important to us, 

We are looking for experienced developers to join our Global Support Unit. Global support provides product support to all SimCorp clients which are spread out across the globe. The team provides code and business solutions to problems within our product SimCorp Dimension.

As a support developer you are part of a global team comprised of +100 members. You will report to the corresponding Support Line Lead. You will be responsible to individually find, assist, work together or even direct your team members to find solid solutions for varying needs.

This roles is best suited to skilled C# Support Developers (desktop not web) working in Financial Services for a technology product vendor who wants to work for the clear market leader and who aspires to become a business domain expert whilst supporting & interacting with business users in the ever-growing Asset Management & Back Office industry! 

Initial challenges will be to 'get to grips' with a highly sophisticated / complex vendor system & familiarize yourself with the code and learn the business aspect coupled with up-skilling on our clients’ product suite in the Asset Management Domain. 

What you will be responsible for: 

• Debugging C# & APL code, coding suitable fixes for crashes and erroneous code. Provide high quality code solutions to fix existing functionality.
• Work with business consultants and other developers to evaluate and solve customers' issues. 
• Assist business consultants to answer questions by understanding how the existing code works. 
• Investigating system performance issues raised by clients in relation to C# & APL modules & resolving these issues to prevent system failures – also focusing on the broader code, this is NOT a pure C# developer role. 
• Replicating issues observed by clients in internal installations (for debugging/analysis purposes etc). 
• Dealing directly with product support, clients onsite, via phone, remote connections, etc. 
• Be an important interface between the Support teams and the Central Product Department. 
• You will be based in Manila and will be required to work on weekends/Public Holidays from time to time. Working extended hours might also be required on occasion. 

What we value 

• 3- 5+ years of C#.Net experience including Winforms. 
• Experience supporting desktop applications 
• Good understanding of a functional programming language like APL, F# or Haskell would be a distinct advantage. 
• Knowledge of the .NET framework and object-oriented programming design principles 
• Proven tracing and debugging skills. 
• Experience with common debugging tools. 
• Good analytical and problem-solving skills Your competences. 
• Able and willing to read, understand and analyze complex code. 
• Curiosity and willingness to gain and apply a broad knowledge in different areas and always learn new things. 
• Interested and able to work with complex architecture, both front- and back-end.
• You are a person who actively seeks collaboration to find optimal solutions, but you are also able to work effectively. 
• Able to work in a time-sensitive setting and manage multiple interests simultaneously. 
• Knowledge or high interest in financial issues - theoretical as well as practical is a distinct advantage. 

Other requirements

• EMEA shift hours (May change depending on business needs)
• Hybrid working arrangement (2x a week in office)

Next Steps:

Please click the “Apply” button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.

If you are interested in being part of SimCorp but are not sure this role is a good addition, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and welcoming colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, creating a truly inclusive and empowering environment

**SimCorp proudly announces the official certification of its Manila Delivery Center as a Great Place To Work, a remarkable achievement within just two and a half years of operations. This certification which was acquired in November 2023, underscores SimCorp's commitment to nurturing a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees.**

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**

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