Carta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of record, Carta brings together the software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting, and legal teams use to close transactions. Trusted by 55,000 companies and 1.8M+ equity holders in 160+ countries, and 10,000 funds and SPVs representing $250B+ in assets under management, Carta is transforming how private capital operates. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work.
For more information about our offices and culture, check out our Carta careers page.
We're looking for someone who doesn't wait for a problem to be assigned to them — they spot it first, get curious about why it's happening, and are genuinely energized by figuring it out. If you’re proactive, analytical, and have a solid technical foundation, this is the right position for you.
The Private Equity Support Analyst is responsible for providing best-in-class customer service for a portfolio of private equity backed companies and top PE firms. They will be responsible for the daily support of helping our clients navigate the Carta platform and assist them with all their equity compensation needs, using AI tools as a core part of how they investigate, resolve, and communicate solutions.
This role will be responsible for adhering to Service Level Agreements, conducting case reviews and training sessions with customers, and proactively communicating cap table errors and cleanup needs. The Private Equity Analyst approaches issues like a support engineer — diagnosing root causes rather than surface symptoms, and building lightweight scripts or tools to resolve recurring problems at scale instead of fixing them one at a time. You maintain a distinguished level of technical knowledge and utilize this knowledge, alongside AI-powered workflows, to manage projects and carry them through to completion, assist in strategic decisions, and serve as a subject matter expert for others within the Support Team.
The Impact You’ll HaveBecome a Subject Matter Expert and the go-to front-line problem-solver for our Private Equity customers.
- Provide timely, accurate, empathetic support across phone, email, and zoom — clearly communicating with a wide range of user personas, particularly within the private equity industry
- Respond to support cases spanning a wide range of complexity surfaced from the cap table product
- Incorporate AI tools into daily workflows as a core way of working, not an add-on
- Context-switch comfortably between high-touch executive guidance and hands-on assistance (e.g., login issues) with a consistent white-glove service mentality
- Manage high-urgency cases with ownership; prioritize critically and adapt comfortably to an evolving company and product environment
- Operate in ambiguity, making informed decisions in never-before-seen situations
- Bring a proactive, creative mindset to problem-solving — you don't just apply the existing playbook, you look for a better way when one doesn't exist
- Read logs, error traces, and system output to troubleshoot technical issues beyond the standard playbook
- Read between the lines of a user's question to identify their actual need and drive a speedy, satisfactory resolution
- Reconcile cap tables and take on other equity projects such as repricing, stock splits, and share conversions
- Drive improvements to support processes and product, partnering cross-functionally to close gaps and increase customer adoption and satisfaction
- Strong user empathy and expertise in the full lifecycle of a support case
- Strong Background in B2B relationship management
- 5+ years of experience in software development, technical support, or quality assurance
- Genuinely excited by solving problems — you find unresolved issues energizing, not draining, and you look for creative ways to get to a solution
- Genuine enjoyment of helping others learn new features and complex concepts
- Proven experience in building and maintaining relationships with customers and internal team members
- Strong understanding of finance, private equity, venture capital, or related field
- Experience in troubleshooting and problem solving
- Proactive and self-directed by nature — you look outside the box for solutions rather than waiting to be told what to do, while staying collaborative and effective in a team setting
- Deep sense of ownership and excitement to help build a team from its foundations
- Demonstrated ability to thrive in fast-paced, ambiguous environments
Competencies: (Required within 6 months)
- Subject Matter Expertise in Carta products - Primarily Cap Table
- Ability to create and follow Standard Operating Procedures
- Understanding of strategic direction and goals for the overall Support organization
- Excellent understanding of the Carta platform, user personas, and relationships among our customers
- Strong sense of problem ownership and Proactiveness
- Comfort with command-line interfaces and basic scripting
- Understanding of LLM capabilities and how to apply them to daily work
- Understanding of basic excel formulas
- ECA/CEP certification
- Claude 101 Certification
- Experience assisting companies with their Cap table and Equity Plan administration
- Strong understanding of Ai Tools
- Experience troubleshooting SSO and authentication flows
Disclosures:
- We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
- Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
- For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.
- Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to [email protected].
Skills Required
- 5+ years of experience in software development, technical support, or quality assurance
- Strong user empathy and expertise across the full lifecycle of a support case
- Strong background in B2B relationship management
- Experience building and maintaining customer and internal team relationships
- Strong understanding of finance, private equity, venture capital, or a related field
- Experience troubleshooting and solving problems
- Proactive, self-directed, collaborative approach to problem-solving
- Ability to thrive in fast-paced and ambiguous environments
- Ability to create and follow standard operating procedures
- Understanding of support organization strategy and goals
- Understanding of the Carta platform, user personas, and customer relationships
- Strong ownership and proactive problem-solving
- Comfort with command-line interfaces and basic scripting
- Understanding of LLM capabilities and applying them to daily work
- Understanding of basic Excel formulas
- ECA or CEP certification
- Claude 101 Certification
- Experience assisting companies with cap table and equity plan administration
- Strong understanding of AI tools
- Experience troubleshooting SSO and authentication flows
Carta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Carta and has not been reviewed or approved by Carta.
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Fair & Transparent Compensation — Compensation is portrayed as market-competitive in many roles, with particularly strong positioning in engineering and product packages. Pay is also framed as comparatively strong versus other aspects of the overall employee experience.
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Parental & Family Support — Parental leave is positioned as notably generous, with extended paid leave for birthing parents and paid bonding leave for all parents. Family-building support is also emphasized through fertility treatment and egg-freezing coverage.
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Leave & Time Off Breadth — Time off is structured with a required minimum amount of paid leave and then additional flexibility through an unlimited PTO and sick-time approach. This design is intended to ensure time off is actually taken while preserving flexibility beyond the minimum.
Carta Insights
What We Do
Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more. Together, Carta is setting a new standard as the end-to-end platform for private markets. Our best-in-class solution for fund management seamlessly integrates investor and portfolio company insights via a suite of tools designed ground-up to support the strategic impact of the fund CFO. Carta has been included on the Fortune Best Large Workplaces in Financial Services and Insurance list, Forbes’ list of the World's Best Cloud Companies, Fast Company's Most Innovative list, and Inc.'s Fastest-Growing Private Companies list. For more information, visit carta.com.
Why Work With Us
Carta is a place where everyone can be the best version of themselves. We're a team of unconventional builders who's focus is to create infrastructure for innovators. Join our team and help us to create more owners.
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