Senior Support Analyst, Sales & Research, Information Technology

Posted 3 Days Ago
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Pune, Mahārāshtra, IND
In-Office
Senior level
Fintech • Payments • Financial Services
The Role
Serve as Hong Kong TechOps liaison to clients, local staff, and global Sales, Research, and Asset Management teams. Coordinate tech deliverables, enforce TechOps standards, promote DevOps practices, onboard applications into production, manage containerized deployments and CI/CD, and coach developers on logging, metrics, and diagnostics to improve operational reliability.
Summary Generated by Built In

Key Areas of Responsibilities

  • Act as the primary Hong Kong-based liaison between the local TechOps team, clients, internal staff, and global Sales, Research, and Asset Management development teams.
  • Coordinate operational activities, ensuring alignment of technology deliverables with business priorities in all three domains.
  • Ensure all Research and Asset Management IT teams maintain TechOps standards and procedures.
  • Foster a DevOps mindset and culture across the Sales, Research, and Asset Management technology functions for greater automation, collaboration, and operational efficiency.
  • Work with developers to properly onboard applications into the production environment — including research publication tools, sales enablement platforms, and asset management investment systems.
  • Coordinate deployment processes for containerized environments within Research and Asset Management IT (manage container image repositories, version control, and CI/CD pipelines).
  • Influence and coach developers to improve logging, application performance metrics, and error diagnostics to strengthen operational reliability in client-facing systems and investment platforms.

Requirements

  • 5 – 10 years experience
  • Database skills: Postgres, Oracle.
  • Strong Unix scripting for automation and operational support.
  • Experience with containerized environments (Docker).
  • Familiarity with Elastic Search, Logstash, Kibana stack (good to have).
  • OS knowledge: Windows 10/7, Red Hat Enterprise Linux (RHEL).
  • Experience with Kettle Pentaho for ETL and reporting.
  • Demonstrates a strong sense of accountability, ownership, and professional discipline
  • Excellent communication skills
  • Bachelor’s degree or above in IT, Business, or related disciplines.
  • This role is for night shift (9pm – 6 am)

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Skills Required

  • 5 - 10 years experience
  • Postgres database skills
  • Oracle database skills
  • Strong Unix scripting for automation and operational support
  • Experience with containerized environments (Docker)
  • Familiarity with Elasticsearch, Logstash, Kibana (ELK)
  • OS knowledge: Windows 10 and Windows 7
  • OS knowledge: Red Hat Enterprise Linux (RHEL)
  • Experience with Kettle Pentaho for ETL and reporting
  • Demonstrates accountability, ownership, and professional discipline
  • Excellent communication skills
  • Bachelor's degree or above in IT, Business, or related discipline
  • Night shift availability (9pm - 6am)

CLSA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CLSA and has not been reviewed or approved by CLSA.

  • Pay Growth & Progression Base pay for junior bankers was increased significantly in 2021 to stay competitive in a hot market. This indicates willingness to adjust compensation when talent risks rise.
  • Healthcare Strength Permanent staff are automatically enrolled in healthcare aligned to local markets, with added travel health and security support via International SOS. This points to solid core medical coverage with global-travel assistance.
  • Retirement Support Permanent staff are automatically enrolled in pension plans aligned to local markets. A group retirement plan is administered regionally, signaling formalized retirement benefits infrastructure.

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The Company
HQ: Hong Kong
2,160 Employees
Year Founded: 1986

What We Do

CITIC CLSA is a wholly-owned subsidiary of CITIC Securities and its overseas business platform. Established in Hong Kong in 1986, CITIC CLSA is Asia’s leading capital markets and investment group, committed to driving the growth strategies of global institutional investors, corporations, governments and high-net-worth individuals. CITIC CLSA’s award-winning research, extensive Asia network, direct links to China and highly experienced financial professionals set CITIC CLSA apart from global investment banks and regional players. Over three decades, CITIC CLSA has built an extensive Asia network with deep local knowledge and connections. Globally, we operate from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit clsa.com

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