Our Opportunity:
Chewy is seeking a highly motivated, goal-oriented, dedicated Sr. Supply Chain Program Manager to join our exciting and fast-paced Specialty Transportation team in Plantation, FL! Our team is growing and if you’re equally passionate about customer experience, supply chain, & redefining an industry, this opportunity at Chewy may be a great match! We are seeking an experienced supply chain professional with a background in analytics and supply chain. In this role, you will improve customer experience by improving efficiency and effectiveness across the businesses supported by Specialty Transportation applying sophisticated data modeling to build automated tools for reporting and simulations. To that end the candidate needs to be a highly skilled individual that uses industry leading tools, technology, and processes to deliver scalable solutions by collaborating with the functional teams. You will have excellent attention to detail, strong multi-tasking skills and the ability to prioritize competing demands. You will get to work side-by-side with equally smart, passionate, and highly motivated entrepreneurs as we continue to build Chewy’s future.
What You'll Do:
- Interact and source requirements from our partners in Customer Service, Pharmacy, Transportation, Finance and Merchandising.
- Observe and study processes in the Chewy Cold Chain and Vendor Drop Ship supply chain to identify gaps in processes and develop robust automation solutions with technology and/or process improvement.
- Work cross-functionally with business partners to gather requirements and identify potential bottlenecks.
- Work cross functionally with Merchandising, Finance, Vendor Compliance, EDI, Supply/Demand Planning, Food Safety, Quality and others to build the plans and operational rigor to scale the business.
- Use a program management lens for identified problems to give good counsel to business teams on whether to solve by capabilities in existing systems or new prototypes.
- Develop quick prototypes in an agile fashion to bridge gaps and create new capabilities for our partners.
- Analyze information to shape strategic supply chain decisions using data driven analysis and enhanced BI Tools/Reporting.
- Quickly identify and communicate current and future impacts to the supply chain roadmap
- Lead capacity planning and partner with topology to optimize network design
- Deliver best in class cold chain delivery experience.
What You’ll Need:
- Bachelor’s degree in Industrial Engineering, Supply Chain Management, Operations, or a related field of study
- 8-10 years of relevant experience in Supply Chain, eCommerce, Technology, Product Management, Consulting, or related field
- Strong written, verbal, analytical and problem-solving skills
- Ability to effectively operate both independently and as part of a team
- Proficiency in SQL and automation programming languages including Python
- Must be willing to travel
Bonus:
- Experience with Data Visualization tool such as Tableau and Power BI
- Experience with collaboration tools such as GitHub, Jira, or Confluence
- ERP and Planning Software experience, including SAP ERP and Oracle ERP
- E-commerce and Direct to Consumer knowledge is a plus
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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