The Role
Lead day-to-day operations and strategy for customer accounts, manage and develop supply chain staff, resolve inventory/material issues, optimize carrier performance, drive continuous improvement, ensure regulatory and company policy compliance, and foster customer relationships to enable operational stability and growth.
Summary Generated by Built In
Senior Supply Chain Manager
Location: Beachwood, OH
Shift: Monday - Friday 8am - 5pm (On Call 24 x 7 x365)
Position Summary:
The Senior Supply Chain Manager will manage one or more customer accounts and execute the day to day operations which have Penske-wide implications and impact. The position will be the primary operational and strategic account owner as viewed by both Penske and Customer. This position will provide tactical direction and leadership to Supply Chain Managers and staff to ensure customer requirements are met. Ensure all inventory and material discrepancies are resolved quickly and accurately to eliminate production loss or transportation service failures. Create and foster a relationship with the customer’s Senior managers to facilitate operational stability and vertical growth.
Major Responsibilities:
• Drive continuous improvement at all locations, including both customer and Penske processes. Understand the strategic needs and align resources to develop solutions. Review operating metrics and fixes out-of-tolerance results. Look for opportunities to grow existing operation.
• Responsible for day-to-day execution of all account activities. Monitors carrier performance to optimize value delivered to the customer. Quickly resolve any operations issues to eliminate production loss or transportation service failures & communicate with customer. Provide leadership to team members in identifying project risks early and guide them in developing appropriate mitigation plans.
• Create and administer training and development plans for Supply Chain Manager as well as high performing staff members. Ensure team has a strong focus on details and is thoroughly trained in the problem resolution process. Drive consistency across all operations, including individual and operational performance standards.
• Understand how customer, supplier and vendor fleets work together and affect overall supply chain performance. Recommend vendors and suppliers necessary to deploy logistics solution. Create and foster a relationship with the customer's logistics manager to facilitate operational stability. Manage the clients' expectations regarding our team's satisfactory performance & service execution.
• Interview and select salaried associates up to and including Supply Chain Managers. Ensure each associate understands their individual role and responsibilities, as well as the group's role and responsibilities required to achieve and maintain a safe work place. Conduct performance review, corrective action, and goal setting for team of salaried and hourly employees.
• Provide career development, mentoring and promotional opportunities to direct reports to create future leaders.
• Ensure compliance with all applicable regulatory agencies and company policies and procedures. Stay current on the customer's industry, bringing fresh thinking to institutionalized processes.
• Other Projects as assigned
Qualifications:
• High School Diploma or equivalent required
• Bachelor's Degree strongly preferred. Degree will be required for advancement to most positions.
• 5 years of functional experience in multiple supply chain service lines (transportation, warehousing, LLP, etc.)
• 3 years of managerial or supervisory experience
• Analysis and design experience
• Engineering and IT awareness, including supply chain modeling
• Multiple supply chain service line experience (Transportation, Warehousing, LLP, etc)
• A strong understanding of operations and supporting technology, especially web based applications
• Knowledge of Transportation Management and systems
• A strong understanding of operations and supporting technology, especially web based applications.
• Must be able to work with other departments to increase overall productivity for the company
• Ability to manage multiple projects with a sense of urgency while maintaining a high degree of accuracy
• Ability to meet & exceed weekly and monthly performance goals.
• Successful track record of building relationships with stakeholders or customers that have resulted in high customer satisfaction.
• Problem Solving / Process Improvement
• Strong analytical and presentation skills, written/oral communication and organizational skills.
• Skill in the operation of MS Office software programs, including Microsoft Word, Excel, and PowerPoint.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the hours necessary to accomplish the job duties, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
Skills Required
- High School Diploma or equivalent
- Bachelor's Degree
- 5 years functional experience across multiple supply chain service lines (transportation, warehousing, LLP, etc.)
- 3 years managerial or supervisory experience
- Analysis and design experience
- Engineering and IT awareness, including supply chain modeling
- Multiple supply chain service line experience (Transportation, Warehousing, LLP, etc.)
- Strong understanding of operations and supporting technology, especially web-based applications
- Knowledge of Transportation Management and systems
- Ability to work cross-functionally to increase productivity
- Ability to manage multiple projects with urgency and accuracy
- Ability to meet and exceed weekly and monthly performance goals
- Proven track record building stakeholder and customer relationships
- Problem solving and process improvement skills
- Strong analytical, presentation, written and oral communication, and organizational skills
- Proficiency with MS Office (Word, Excel, PowerPoint)
- Regular, predictable attendance
- Willingness to travel as necessary; work required hours; on-site at specific location
- Complete employment application, background investigation, and drug screening
- Ability to occasionally lift/move up to 25 lbs (12 kg)
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The Company
What We Do
Penske Truck Leasing is a leading global transportation services provider, offering truck leasing, rental, and logistics solutions with a fleet of over 400,000 vehicles. The company provides full-service truck leasing, contract maintenance, and comprehensive logistics solutions through its subsidiary, Penske Logistics. It is also shaping the future of mobility by investing in electric vehicles and advanced fleet safety systems.
