Company Introduction:
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview:
As the S&OP Principal, you will support the Taiwan S&OP process to keep our growth on track. You will co-own the full planning cycle, making sure our infrastructure, labor, and inventory stay in sync to meet customer demand. You will act as the network gatekeeper, ensuring we scale up without hitting capacity limits. Your main goal is to project daily, weekly, and monthly volumes and match them with designed capacity, while automating manual tasks to streamline our workflows.
What You Will Do:
- Volume & capacity planning: Support daily volume projections and capacity planning to ensure the network remains fluid and performance targets are met
- Peak season strategy: Develop forecasting models for peak (6.18, 11.11), predicting not just daily volume, but hourly volume distributions
- PvA (Plan vs. Actual) analysis: Conduct regular PvA analysis to identify improvement opportunities
- Scenario analysis: Build 'what-if' scenarios to test the demand plan against warehouse and logistics capacity constraints
- Stakeholder management: Act as the central point between Instock, Ops, Labor Planning, and Finance to align on a single version of the truth for demand and supply planning
Basic Qualifications
- Experience with Excel, statistical modeling, and optimization.
- Strong understanding of end-to-end supply chain processes, including demand planning, inventory management, logistics, and distribution.
- Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
- Effective communication and interpersonal skills, capable of building relationships with internal teams and external partners. Experience working in a fast-paced, dynamic environment with a customer-centric mindset.
Preferred Qualifications:
- Bachelor’s degree in supply chain management, Business Administration, or related field; MBA or relevant advanced degree preferred.
- Extensive experience in supply chain management, operations, forecasting, and capacity management.
- Experience in data processing and analysis, with the ability to draw conclusion from data and build basic models to support business decision-making.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Coupang does not discriminate against disabled applicants or those with veteran status.
- We are proud to offer equal opportunities for all applicants.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/
Skills Required
- Experience with Excel, statistical modeling, and optimization
- Strong understanding of end-to-end supply chain processes, including demand planning, inventory management, logistics, and distribution
- Excellent analytical and problem-solving skills with the ability to make data-driven decisions
- Effective communication and interpersonal skills, including the ability to build relationships with internal teams and external partners
- Experience working in a fast-paced, dynamic environment with a customer-centric mindset
- Bachelor’s degree in supply chain management, business administration, or a related field
- MBA or relevant advanced degree
- Extensive experience in supply chain management, operations, forecasting, and capacity management
- Experience in data processing and analysis, including building basic models for business decision-making
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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