Senior Supplier Relationship & Procurement Operations Manager

Senior Supplier Relationship & Procurement Operations Manager

Location: Flexible on location in the UK with visits to our office in Wimbledon as and when required.

Contract Type: Permanent

Salary: Competitive

The Senior Supplier Relationship & Procurement Operations Manager is responsible for leading and maturing D&G's Supplier Relationship Management (SRM) capability across strategic, critical and key suppliers. The role ensures suppliers deliver against service, performance, commercial, innovation and risk objectives while maintaining effective governance and oversight across the supplier lifecycle. 

Working closely with Procurement, business stakeholders and control functions, the role will establish robust supplier governance, performance management and executive engagement frameworks that improve supplier outcomes, strengthen business partnerships and support long-term value creation. 

The role combines strategic supplier relationship management, supplier performance oversight, governance leadership and supplier risk awareness to ensure D&G derives maximum value from its supplier ecosystem. It will also provides leadership for Procurement Operations, Purchasing Administration and Third Party Spend governance activities, ensuring effective supplier onboarding, renewals, purchasing processes, operational controls and spend governance across the supplier lifecycle.

Key Responsibilities:

Strategic Supplier Relationship Management 

• Identify, track and deliver measurable value, innovation and continuous improvement opportunities through strategic supplier relationships. Lead supplier relationship strategies for strategic and critical suppliers. 

• Develop and maintain supplier account plans and relationship roadmaps. 

• Establish executive engagement models with key suppliers. 

• Lead Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs). 

• Drive supplier innovation, continuous improvement and value creation initiatives. 

• Ensure supplier objectives remain aligned with business priorities and transformation goals. 

• Support commercial and operational value optimisation across strategic supplier relationships. 

Supplier Performance & Value 

• Own the supplier performance management framework. 

• Develop supplier scorecards and KPI reporting. 

• Lead supplier performance reviews and service improvement plans. 

• Monitor supplier delivery against contractual obligations and business expectations. 

• Identify and track supplier-generated value, innovation and efficiency opportunities. 

• Drive resolution of recurring supplier performance issues.

• Lead D&G's Supplier Relationship Management (SRM) framework across strategic and critical suppliers. 

• Set the operating rhythm and governance approach for supplier lifecycle oversight, including onboarding, due diligence, relationship management, performance reviews, material change, renewal and exit. 

• Oversee supplier segmentation, risk tiering, materiality assessments, critical supplier governance and ongoing monitoring requirements. 

• Lead supplier governance forums and ensure decisions, actions, supplier performance & risk, service issues and commercial or control dependencies are clearly captured and followed through. 

• Partner with Procurement, SRM, business owners, Risk, Compliance, Information Security, Data Privacy, Legal, Finance and Operational Resilience to embed clear accountabilities and consistent supplier governance practice. 

• Ensure supplier management activity aligns with regulatory expectations, operational resilience requirements, information security standards, data privacy obligations, contractual commitments and internal risk appetite. 

• Lead senior reporting on supplier risk, supplier performance, service issues, overdue actions, service or control improvement 

• critical supplier exposure and framework effectiveness. 

• Support audit, regulatory and assurance activities relating to supplier management and governance, ensuring evidence and reporting are available where required. 

• Lead, coach and develop team members, building capability in SRM governance, stakeholder influence, reporting and oversight. 

• Identify and deliver improvements to data quality, tooling, management information, governance packs, process consistency and control effectiveness. 

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What You'll Bring:

• Significant experience leading Supplier Relationship Management, Strategic Supplier Management or Vendor Management functions. 

• Experience managing strategic and critical suppliers in a complex organisation. 

• Strong supplier governance, supplier performance and executive stakeholder management experience. 

• Proven experience building or maturing SRM frameworks and operating models. 

• Strong commercial awareness and ability to influence supplier and stakeholder outcomes. 

• Demonstrated success leading cross-functional supplier improvement initiatives. 

• Third Party Risk Management experience. 

• Operational resilience and outsourcing governance knowledge. 

• Regulatory or financial services experience. 

• Experience supporting audits or regulatory reviews. 

Why Join Us?

You will shape a critical business capability, influence senior decision-makers and drive meaningful improvements across supplier governance and risk management. The role offers strategic visibility, enterprise-wide influence and the opportunity to lead a specialist team.

We Offer Lots of Great Benefits! Some of Which Include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, with the option to buy up to 5 additional days
• Training opportunities and clearly defined career progression
• Health cash plan including dental, optical, physiotherapy and access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance of 4x basic salary
• Dedicated online benefits portal with financial wellbeing support
• Salary Finance savings and borrowing options through payroll
• Car Leasing scheme with fully inclusive monthly costs
• Interest-free Travel Loans
• Cycle to Work scheme
• Discounted gym membership and wellbeing initiatives
• Volunteering opportunities through OnHand
• Employee Assistance Programme
• Free Domestic & General protection plan
• Discounts with hundreds of online and high street retailers

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably qualified candidates regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, or marital and family status. Please note that our recruitment process includes comprehensive referencing and criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.