Senior Supervisor, Technical Training

Make a meaningful difference to patients around the world. At Edwards Lifesciences facilities around the world, our Manufacturing teams create the tools, technologies, and devices that transform patients’ lives. As part of our sewing, assembly, delivery, and distribution teams, your attention to detail and commitment to continuous improvement will help us turn innovative ideas into reality. Your purpose-driven work will help leave lasting and positive impacts on patient lives.

How you’ll make an impact:

• Supervise technical training employees (e.g., trainers, technicians and trainees) and training activities including, but not limited to: ensuring staff is appropriately trained to perform assigned work and EHS requirements, management of training materials, assist with delivery and collection of productivity, quality, and training metrics of staff and trainees, provide regular progress reports and training metrics to management and cross-functional stakeholders, oversee and coach daily execution of trainer methods and tools.

• Accountable for learning curve and quality metrics of staff, and provide regular progress reports to management and cross-functional stakeholders, and leading improvement opportunities related to the transition and integration of new and certified employees into production/commercial activities with responsibilities for all project outcomes of assigned unit/group of employees.

• Provide feedback and/or conduct performance reviews of Technical Training staff including resolving performance issues

• Develop, plan, and schedule Screening, Work Trial, and training activities (e.g., training room set-up) in response to Master Product Schedule (MPS) and New Product Introduction (NPI) timing; present summary of plan to management.

• Analyze workmanship deficiencies in production and implement corrective measures within the training program

• Accountable for all post training effectiveness programs, metrics and responses required to monitor and or improve performance

• Lead improvement projects, working with cross-site partners from Global Technical Training Team and well as other areas (engineering on investigations and/or corrective actions), perform non-conformance investigations for review with engineering, assure documentation content is valid

• Guide and coach entry level supervisors

• Prepare training records and reports to ensure audit compliance

• Other incidental duties

What you’ll need (Required):

• Bachelor's Degree in related field (e.g., industrial, chemical, electrical, mechanical, business administration). Required

• More than 5 years of experience leading teams in manufacturing areas, working with cross-functional teams, substantial technical knowledge, and experience in related manufacturing, quality and/or product development engineering. Preferred

• Experience working in manufacturing process, medical device industry or related industries (electronics, pharmaceutical, food industry or related). Preferred

• Intermediate English level. Required

Work shift A and B:

• Availability to work from Monday to Friday from 6.00 a.m. to 03.30 p.m. or 02:25 pm to 10:25 pm.

What else we look for (preferred):

• Solid working knowledge of training related methodologies and effectiveness measures

• Proven project management expertise

• Proven expertise in both Microsoft Office Suite and Enterprise Resource Planning (ERP) system, preferably JDE

• Excellent communication and interpersonal relationship skills; possessing strong collaboration skills in partnering with cross functional stakeholders in order to achieve objectives, as well as mediating and negotiating the needs of other areas to achieve consensus

• Full understanding of training and manufacturing procedures related to all stages of own area of responsibility

• Ability to analyze and adjust line/operation layouts to improve efficiency

• Full understanding of all aspects of processes and equipment used in assigned work

• Ability to work and excel within a fast paced, dynamic, and constantly changing work environment

• Knowledge of and adherence to Edwards Environmental Health and Safety and Quality guidelines as they relate to department clean room medical device manufacturing

• Knowledge of Lean Manufacturing concepts and Six Sigma

• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control