Senior Supervisor, Talent Acquisition (Operations)

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, WD_BLACK™, and SanDisk® Professional brands.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

The APAC Operations Lead is responsible for driving all Talent Acquisition (TA) compliance, governance, and audit readiness activities across the APAC region. This role serves as the primary point of contact for internal and external audits, partnering closely with country-specific HR, TA, Legal/Compliance, and external auditors to ensure full alignment with regulatory, customer, and internal control requirements.

This leader will own the full audit lifecycle—from preparation and documentation management to execution, remediation, and ongoing monitoring. The APAC Operations Lead also acts as the regional subject matter expert (SME) for TA compliance standards, processes, and tools (SmartRecruiters, Workday, Clickboarding, and any future technologies).

Additionally, this role provides first-line TA tech stack support during APAC business hours, ensuring continuity of operations through troubleshooting, small configuration updates, and partnering with global ops/IT teams on system escalations. This is a hands-on leadership role with one direct report, responsible for workload management, training, and operational excellence.

KEY RESPONSIBILITIES

1. Compliance & Audit Leadership (Primary Responsibility)

• Serve as the regional audit lead for APAC, owning all Talent Acquisition–related audit activities (internal audits, external 3rd-party audits, customer audits, regulatory compliance reviews).
• Manage full audit lifecycle: scoping, documentation collection, evidence preparation, walkthroughs, corrective action planning, and remediation tracking.
• Maintain deep understanding of local employment regulations, record retention requirements, data privacy laws, customer compliance expectations, and internal governance standards.
• Act as TA’s SME for compliance across APAC, ensuring process consistency and policy alignment.
• Proactively identify compliance gaps and implement process improvements to mitigate risk.
• Partner with global TA Ops on building and maintaining audit frameworks, SOPs, and documentation libraries.

2. APAC Regional Collaboration & Partnership

• Serve as the central point of contact (POC) for all APAC TA audit matters.
• Partner with local operations teams in each APAC country undergoing audits to ensure consistency, documentation accuracy, and timely deliverables.
• Provide coaching and guidance to TA partners, recruiters, coordinators, and leaders on compliance-related processes and expectations.
• Support the rollout of global compliance initiatives and adapt for regional needs where necessary.

3. TA Technology Support & Optimization (APAC Hours)

• Provide first-level support for TA tools during APAC business hours, including:
  • SmartRecruiters (configuration checks, workflow updates, user access, tags, templates)
  • Clickboarding (tasks, workflows, onboarding packet updates)
  • Workday (TA-related inquiries, integrations, data validation)
  • Any future TA technologies adopted in APAC
• Perform small system updates to maintain continuity of operations (e.g., job templates, offer fields, screening questions, access requests).
• Partner with global TA Tech & Innovation team for escalations and system enhancement projects.
• Document and communicate changes to ensure global alignment and governance.

4. Process Training, Communication & Change Management

• Develop and deliver training related to:
  • Audit readiness
  • New or updated compliance processes
  • System changes affecting the region
  • Remediation findings from audits
• Communicate progress, timelines, risks, and issues to stakeholders across TA and HR.
• Lead regional change management efforts tied to compliance, policy updates, or system optimization.

5. People Leadership & Resource Management

• Manage one Operations Specialist, acting as a working manager.
• Oversee daily workload assignment, prioritization, and performance quality.
• Provide coaching, development planning, and functional mentorship.
• Ensure team adheres to SLAs, data accuracy, compliance standards, and documentation rigor.

6. Operational Excellence & Governance

• Maintain standard operating procedures (SOPs) for APAC TA compliance.
• Monitor adherence to global and regional recruiting policies.
• Support vendor management activities within APAC when related to audits, compliance, or tool usage.
• Contribute to regional and global reporting related to compliance and system usage.

QUALIFICATIONS

Required

• 5+ years of Talent Acquisition experience, preferably in high-volume or multinational environments.
• Previous experience leading or participating in audits and compliance programs (regulatory, customer-required, ISO, SOC, internal audit, etc.).
• Working knowledge of APAC employment regulations, HR compliance, and data privacy concepts (e.g., PDPA, local retention laws).
• Strong communication and stakeholder management skills across multiple countries and time zones.
• Ability to interpret audit findings, design remediation plans, and influence adoption.
• Experience managing or mentoring junior operations staff.

Preferred

• Experience with SmartRecruiters (admin or power-user level)
• Experience with Clickboarding
• Experience with Workday (particularly TA modules)
• Prior exposure to process improvement, SOP creation, or operational governance
• Experience in multinational environments partnering across multiple APAC countries

KEY COMPETENCIES

• Compliance & Governance Expertise
• Detail Orientation & Documentation Rigor
• Stakeholder Influence
• Operational Judgment
• Systems & Technical Aptitude
• Training & Communication Skills
• Problem Solving & Root Cause Analysis
• Adaptability in a Fast-Moving Environment
• Global Mindset and Cultural Awarenes

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline or email [email protected].