- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 2+ years of experience in IT operations or technical support, with at least 1 year in a supervisory or leadership role.
- Strong understanding of incident management, queue management, and ITIL practices.
- Experience with enterprise level monitoring and ticketing systems.
- Excellent communication, coordination, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong analytical skills and attention to detail.
- Familiarity with incident escalation protocols and technical troubleshooting.
- Open to work onsite and on a Mid shift schedule
- Technical certifications on a major IT field (e.g. Network-CCNA, Server-Windows Server Admin, Azure sysadmin, etc.)
- Experience in a global or multi-regional IT support environment.
- Proficiency in managing incidents and SLA/metric compliance.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
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What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
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