Senior Success Manager

THE OPPORTUNITY

As a Senior Success Manager at Tradebyte, you will play a critical role in ensuring the success of our largest customers. You will have the opportunity to work with some of the most innovative brands in the world and help them grow their businesses on our platform. You will be responsible for managing a small portfolio of multinational enterprise-level customers in the field of sports, ensuring their success on our platform. The role requires a unique combination of skills, including strategic thinking, analytical mindset, relationship management and domain business expertise.

YOU'RE RESPONSIBILITIES

• You develop and maintain strong relationships with enterprise-level customers, acting as their primary point of contact and advocating for their success on the Tradebyte platform

• You conduct regular strategic workshops and quarterly business reviews to discuss performance, common goals and future growth opportunities, while also interacting with your customers on a daily basis to ensure smooth and successful operations

• You develop and maintain domain expertise in the fields of fashion, lifestyle, and sport, and provide customers with insights on industry trends and best practices

• You work closely with the team to identify opportunities for upselling and cross-selling with convincing business cases, and help to renew and grow customer contracts

• You work closely with the product and tech teams to provide customer feedback, prioritise feature requests, and advocate for customer needs

• You collaborate with the marketing team to create success stories that can be shared for marketing purposes

• You monitor and report on key performance indicators, including net revenue retention, sold channels, and customer satisfaction (weekly, monthly & quarterly)

WHAT WE'RE LOOKING FOR

• You have at least a bachelor's degree in Sales, Business Administration or Marketing or another related field

• You bring at least 3 years of experience in a similar role, managing enterprise customers

• You are fluent in German and English as you're dealing with customers in the DACH region

• You have excellent communication and relationship management skills, working with both external customers and internal stakeholders

• You have a strong commercial mindset and like to pitch new opportunities while also reviewing the performance of your accounts to develop your customers

• You have domain expertise in the fields of fashion, lifestyle, sport, home and living as well as familiarity with SaaS business models and ecommerce marketplace platforms

• Your ability to work independently enables you to manage multiple projects simultaneously and prioritise tasks effectively

• You are willing to travel as needed to meet with customers

WHAT YOU CAN EXPECT FROM US

• You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment

• Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)

• You’ll be given various learning and development opportunities to enhance your professional development

• Flexible working hours, home office options

• 27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years

• We’ll help you commute to the office with zero emissions: through a rented company bike or by charging you electric car at our e-charging station

• Access to additional German or English classes to improve your language skills

• Visa support for our foreign employees 

• A variety of health offers to support your well-being, as well as free beverages and fruits