We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
A Glimpse into Your New Role
To perform this job successfully, an individual must be able to perform each essential functions satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Lead discovery sessions to understand the existing and desired business processes.
Assist clients in optimizing their use of application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities.
Promote consistent design and best practice methodologies to solve problems across multiple customer stakeholders.
Deliver high-quality documentation of client requirements and design specifications for implementation.
Deliver training tailored to customer specific configuration and business requirements telephonically and in-person.
Work closely and successfully with other departments including Product Development, Data Services and Analytics.
Produce deliverables on one of Riskonnect’s primary platforms including configuration and workflows, detailed technical documentation, and unit test plans.
Produce deliverables or specifications on secondary platforms including Adobe, Conga, Insights, IBM Cognos, PowerBI, SAP, Web Intelligence, InRule and Crystal Reports.
Prioritize deliverables in conjunction with the Customer stakeholders and Riskonnect resources.
Participate in customer status calls.
Manage escalations and expectations for both the client and internal personnel.
Possess effective written and verbal communication skills to communicate with colleagues, clients, and vendors; must demonstrate strong active listening and follow-up skills. Possess proven time management skills to manage multiple priorities and deliver timely and accurate work.
Join the A-Team and experience the A-Life!
Skills Required
- Lead discovery sessions to assess existing and desired business processes
- Assist clients in optimizing application platform via workflow guidance, automation, monitoring, and integrations
- Promote consistent design and best practice methodologies across customer stakeholders
- Deliver high-quality documentation of client requirements and design specifications for implementation
- Deliver training tailored to customer configuration and business requirements telephonically and in-person
- Work closely with Product Development, Data Services, and Analytics teams
- Produce configuration, workflows, technical documentation, and unit test plans on Riskonnect's platform
- Produce deliverables or specifications on secondary platforms including Adobe, Conga, Insights, IBM Cognos, PowerBI, SAP, Web Intelligence, InRule, and Crystal Reports
- Prioritize deliverables with customer stakeholders and Riskonnect resources and participate in customer status calls
- Manage escalations and expectations; demonstrate effective written and verbal communication, active listening, follow-up, and time management skills
What We Do
Acquire Intelligence is a global business transformation company and leading provider of business process outsourcing (BPO) and AI consulting services. Using their Automate, Eliminate, Reallocate framework, they blend process improvement and automation with global outsourcing to help businesses eliminate inefficiencies, drive scale, and achieve real-world outcomes.
