The Role
Lead cross-functional strategic initiatives for OKX Australia to improve customer experience, operational efficiency and commercial outcomes. Translate ambiguous problems into structured workstreams, perform quantitative and qualitative analysis, build dashboards and SOPs, and manage end-to-end program delivery across Product, Compliance, Legal, Risk and Global Operations.
Summary Generated by Built In
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
Purpose
The Senior Strategy & Operations Manager will drive strategic initiatives and operational excellence across OKX Australia. Working cross-functionally with Product, Compliance, Legal, Risk, Business Development and Global Operations teams, this role identifies opportunities to improve business performance, remove operational friction, and deliver scalable solutions.
This is a highly analytical role suited to someone who enjoys solving ambiguous problems, using data to influence decisions, and leading complex initiatives from concept through execution. The successful candidate will be equally comfortable diving into data, facilitating cross-functional alignment, developing scalable operating processes, and driving projects to completion in a fast-moving environment.
Key ResponsibilitiesStrategic Projects & Business Operations- Lead high-impact, cross-functional initiatives that improve customer experience, operational efficiency and commercial outcomes.
- Translate ambiguous business problems into structured workstreams with clear owners, milestones and measurable outcomes.
- Coordinate stakeholders across Product, Compliance, Legal, Risk, Business Development and Global Operations teams to ensure successful delivery.
- Drive accountability and momentum across projects, proactively managing risks, dependencies and competing priorities.
- Challenge assumptions, communicate complex ideas clearly, and influence strategic decisions through rigorous analysis and structured problem-solving.
- Partner with operational teams to identify inefficiencies, customer pain points and process bottlenecks.
- Analyse existing workflows and design simpler, more scalable operating models.
- Develop SOPs, operating frameworks and governance processes once improved workflows have been validated.
- Foster a culture of continuous improvement through automation, standardisation and operational discipline.
- Use quantitative and qualitative analysis to identify trends, diagnose root causes and uncover business opportunities.
- Build dashboards, reporting frameworks and operational metrics that provide visibility into business performance.
- Produce clear, actionable insights that support prioritisation and executive decision-making.
- Conduct post-implementation reviews and measure the impact of strategic initiatives.
- Use data and customer insights to identify opportunities to improve onboarding conversion, trading experience, fraud controls and operational performance.
- Influence roadmap prioritisation through structured analysis, business cases and evidence-based recommendations.
- Establish project plans, governance and reporting for strategic initiatives.
- Facilitate workshops, working groups and executive updates to drive alignment across stakeholders.
- Balance strategic thinking with hands-on execution to ensure initiatives are delivered at pace without sacrificing quality.
- Continuously improve project delivery frameworks and execution standards across the business.
- 6+ years’ experience in Strategy & Operations, Business Operations, Management Consulting, Program Management or similar roles within fintech, technology or financial services.
- Exceptional analytical and problem-solving skills, with the ability to navigate ambiguity and simplify complex problems.
- Strong experience using data to influence decisions, challenge assumptions and drive business outcomes.
- Advanced proficiency in data analysis and experience with SQL, BI tools (DataWind, Amplitude, Tableau, Power BI, etc.) or equivalent analytical platforms.
- Outstanding project management skills with experience delivering complex cross-functional initiatives involving multiple stakeholders.
- Demonstrated ability to influence without authority through logical reasoning, structured thinking and effective communication.
- Comfortable operating in a fast-paced, evolving environment where priorities change quickly.
- Strong process design capability, with experience documenting SOPs, governance frameworks and scalable operating procedures.
- Experience within cryptocurrency, fintech, payments or regulated financial services is highly desirable.
OKX Statement:
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Skills Required
- 6+ years' experience in Strategy & Operations, Business Operations, Management Consulting, Program Management or similar roles within fintech, technology or financial services
- Advanced proficiency in data analysis and experience with SQL
- Experience with BI tools (DataWind, Amplitude, Tableau, Power BI or equivalent)
- Exceptional analytical and problem-solving skills, able to navigate ambiguity and simplify complex problems
- Outstanding project management skills delivering complex cross-functional initiatives
- Demonstrated ability to influence without authority through structured thinking and communication
- Strong process design capability, experience documenting SOPs, governance frameworks and scalable operating procedures
- Comfortable operating in a fast-paced, evolving environment where priorities change quickly
- Experience within cryptocurrency, fintech, payments or regulated financial services
OKX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OKX and has not been reviewed or approved by OKX.
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Fair & Transparent Compensation — Pay is considered competitive or above market, especially in engineering, product, and legal roles across major hubs. This positioning is consistently cited as a major attraction for candidates.
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Healthcare Strength — Role descriptions indicate comprehensive medical, dental, vision, life, and disability coverage, with employer-paid premiums in some cases. Health coverage is highlighted alongside core benefits like PTO and parental leave.
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Wellbeing & Lifestyle Benefits — Allowances for education and fitness, meal perks and snacks, team-building budgets, and structured learning programs are described across locations. These extras enhance the total rewards package beyond base pay.
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The Company
What We Do
Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.
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