Description
About Rocket Now
Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,
Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)
About CP One Japan
CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.
Job Description
Senior Strategy and Performance Lead
Role Mission
Senior Strategy and Performance Lead is responsible for driving operational performance and ensuring scalable, efficient delivery operations. This role oversees key operational metrics, identifies business risks and opportunities, and leads cross-functional initiatives to improve service quality, operational efficiency, and customer experience.
Success in this role requires strong analytical thinking, ownership, stakeholder management, and the ability to solve complex operational challenges through data-driven decision making. The ideal candidate is comfortable operating in a fast-paced environment, managing multiple teams, and making decisions that balance customer experience, operational efficiency, and business objectives.
Key Responsibilities
Operational Performance Management
- Own and improve key operational performance metrics across the delivery operation.
- Monitor business performance, identify operational risks, and proactively drive corrective actions.
- Establish operational mechanisms and performance reviews to ensure sustainable execution.
- Drive continuous improvement initiatives to enhance operational efficiency and service quality.
Data-Driven Decision Making
- Analyze complex operational data and performance indicators to identify trends, root causes, and opportunities.
- Develop structured recommendations and action plans based on quantitative and qualitative insights.
- Translate business challenges into scalable operational solutions.
- Build and maintain a culture of data-driven decision making across the organization.
Problem Solving & Execution
- Take ownership of critical daily operational challenges and drive resolution from problem identification to implementation.
- Lead cross-functional initiatives to address operational bottlenecks and improve performance.
- Develop sustainable processes and mechanisms to prevent recurring issues.
- Demonstrate strong judgment and prioritization in a fast-changing environment.
Team Leadership & People Management
- Lead and develop multiple real time operational teams and managers.
- Establish clear goals, accountability, and performance expectations.
- Coach team members and support career development through regular feedback and performance management.
- Foster a culture of ownership, collaboration, and operational excellence.
Cross-Functional Collaboration
- Partner closely with Marketplace, Customer Service, Planning, Marketing, and Operations stakeholders.
- Drive alignment across teams and facilitate decision-making on complex operational topics.
- Communicate operational performance, risks, and strategic recommendations to senior leadership.
- Influence stakeholders through data, logic, and strong business judgment.
Basic Qualifications
- 7+ years of professional experience in managing large-scale operational organizations in logistics, marketplace, e-commerce, consulting, or related industry fields.
- Ability to understand and manage complex operational KPIs and performance metrics.
- Strong analytical and problem-solving skills with a highly data-driven mindset.
- Demonstrated ownership and accountability in driving business outcomes.
- Excellent communication, stakeholder management, and organizational leadership skills.
- Experience working in fast-paced and ambiguous environments.
- Native-level Japanese and Business level English proficiency required
Preferred Qualifications
- Familiarity with SQL, BI tools, operational analytics, or performance reporting.
- Experience leading cross-functional programs and operational transformation initiatives.
- Korean language proficiency is a plus.
Core Competencies
- Data-Driven Decision Making
- Problem Solving
- Operational Excellence
- Strategic Thinking
- People Management
- Stakeholder Management
- Cross-Functional Leadership
- Communication & Influence
- Ownership & Accountability
- Business Judgment
Skills Required
- 7+ years managing large-scale operational organizations in logistics, marketplace, e-commerce, consulting, or related fields.
- Ability to understand and manage complex operational KPIs and performance metrics.
- Strong analytical and problem-solving skills with a highly data-driven mindset.
- Demonstrated ownership and accountability in driving business outcomes.
- Excellent communication, stakeholder management, and organizational leadership skills.
- Experience working in fast-paced and ambiguous environments.
- Native-level Japanese and Business level English proficiency.
- Familiarity with SQL, BI tools, operational analytics, or performance reporting.
- Experience leading cross-functional programs and operational transformation initiatives.
- Korean language proficiency.
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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