Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
Job DescriptionOverview
A Strategic Account Manager owns large regional or national restaurant chains, typically 20+ outlets across multiple cities, often with sophisticated operations teams. These accounts are enterprise-level: they require executive alignment across regions, cross-functional coordination with Swiggy and operations teams, and the ability to think strategically about long-term partnerships.
Key Responsibilities
- Own enterprise accounts: Manage 20-30 multi-city chains, each with 20+ outlets generating annual revenue in crores. These accounts are the profit center of the city
- Executive partnership: Your primary contacts are executives (franchisors, regional VPs, founders). You are a trusted advisor shaping their Swiggy strategy
- Cross-functional leadership: Coordinate with Swiggy central team, operations, and finance teams to deliver custom solutions, integrations, or special programs for accounts
- Strategic planning: Develop 6 to 12-month growth plans with accounts. Identify expansion opportunities across new cuisines, formats, and locations. Position Swiggy as core to their growth
- Complex deal structuring: Negotiate high-value contracts, custom pricing, exclusive arrangements, and value-add services. You have significant autonomy on deal terms
- Enterprise QBRs: Present quarterly business reviews to boards or executive teams. Your presentations need data, insights, and vision for the partnership
- Churn prevention: Monitor account growth obsessively. Identify red flags early, escalate issues, and develop retention strategies for at-risk accounts
- Market expansion: Identify new restaurant groups entering your market or new formats expanding. Lead high-touch outreach and land transformational accounts
- Data mastery: Build predictive models for account health, identify leading indicators of churn, develop ROI calculators for pitches, and forecast quarterly revenue with accuracy
- Strategic travel: Travel to account locations and regional hubs 1-2 times per quarter. Occasionally present at franchisee conferences or advisory boards
- Executive presence: Your interactions with restaurant executives and internal Swiggy leadership reflect Swiggy's brand. You are a professional partner, not a transactional salesperson
What We're Looking For
Experience & Background:
- 4+ years in enterprise account management, strategic sales, or business development at high-growth tech companies
- Proven track record in closing and expanding deals, managing multi-stakeholder relationships
- Exceptional Presentation Skills: The SAM must present enterprise business reports, growth roadmaps, and commercial proposals with clarity, structure, and high confidence. Grade-A executive communication is non-negotiable.
- Advanced Analytical Thinking: The role requires the ability to decode complex problem statements from data, identify growth levers, diagnose performance gaps, forecast revenue, and build structured business cases independently.
- Ownership & Expansion Mindset: A strong go-getter attitude is essential — someone who thinks beyond transactional account management and proactively identifies expansion, innovation, and partnership opportunities.
- 30 to 40 in-Person restaurant partner meetings in a month
- MBA/PGDM preferred
Qualifications
Experience & Background:
- 4+ years in enterprise account management, strategic sales, or business development at high-growth tech companies
- Proven track record in closing and expanding deals, managing multi-stakeholder relationships
- Exceptional Presentation Skills: The SAM must present enterprise business reports, growth roadmaps, and commercial proposals with clarity, structure, and high confidence. Grade-A executive communication is non-negotiable.
- Advanced Analytical Thinking: The role requires the ability to decode complex problem statements from data, identify growth levers, diagnose performance gaps, forecast revenue, and build structured business cases independently.
- Ownership & Expansion Mindset: A strong go-getter attitude is essential — someone who thinks beyond transactional account management and proactively identifies expansion, innovation, and partnership opportunities.
- 30 to 40 in-Person restaurant partner meetings in a month
- MBA/PGDM preferred
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law"
Visit our tech blogs to learn more about some the challenges we deal with: https://medium.com/swiggy-bytes
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.
Skills Required
- 4+ years of experience in enterprise account management, strategic sales, or business development at high-growth technology companies
- Proven track record closing and expanding deals
- Experience managing multi-stakeholder relationships
- Exceptional presentation and executive communication skills
- Advanced analytical thinking, including forecasting revenue and building business cases
- Ownership and expansion mindset with proactive partnership development
- 30 to 40 in-person restaurant partner meetings per month
- MBA or PGDM
Swiggy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Swiggy and has not been reviewed or approved by Swiggy.
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Equity Value & Accessibility — Equity grants and recurring liquidity events are ongoing, and feedback suggests office employees value this as part of total compensation. These programs provide a meaningful wealth‑creation lever by India tech standards.
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Parental & Family Support — Gender‑neutral parental policies were expanded with extended leave, flexible/part‑time options, bonding leave, fertility/adoption support, and structured re‑entry. Feedback suggests these updates are viewed as progressive and supportive for caregiving.
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Healthcare Strength — Company‑paid accident insurance for delivery partners includes hospitalization and OPD cover with extensions to family members. This safety net is notable within the gig‑economy context.
Swiggy Insights
What We Do
Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming a logistics hub of excellence today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees. With Swiggy’s New Supply and the recent launches of Swiggy Instamart, Swiggy Genie, and Guiltfree, we are consistently making waves in the market, while continually growing the opportunities we offer our people. *We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.
