As a Senior Staff Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers. Hours may vary from 6am to 6pm GST. Rare late shift work and on-call work on an as-needed basis.
Primary work location: 1950 West Cook Road, Fort Wayne, Indiana
What you will do:
- Document and manage customers’ reported issues, delivering excellent customer service and managing customer expectations
- Monitor and respond to customer inquiries, leading customer communication, assuring timely status updates and issue resolution
- Troubleshoot customer environments, research WLAN configuration and compatibility issues to solve problems and optimize the performance of Vocera
- Collaborate within the team and engage others to solve hard problems
- Author knowledge-based articles for internal and external use
- Review product documentation prior to new releases
- Provide formal and informal training to customers and partners
- Mentor junior team members
What you need:
Required
- Bachelors in Computer Science or related field, or in lieu of Bachelors, 6+ years additional relevant work experience
- Minimum 6 years of experience in customer technical support working in a networking environment
- Hands on experience with VMWare and other virtualization technologies
- Demonstrated experience with wireless (802.11 a/b/g/n) infrastructure design, troubleshooting and wireless security 802.1x
Preferred:
- Experience troubleshooting wired and wireless issues on Voice over wireless applications, iPhone and Androids and Multicast using Wireshark, Omnipeek, Airmagnet, Ekahau
- Industry standard LAN technology knowledge
- Working knowledge of SIP, PBX/telephony systems
- Certifications in CWNA, CCNA, R&S, Wireless, or Aruba ACMA
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United States of America Pay Ranges:
- USN: $89,300 - $148,800 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Skills Required
- Bachelor's in Computer Science or related field, or 6+ years additional relevant experience
- Minimum 6 years of customer technical support experience in a networking environment
- Hands-on experience with VMware and other virtualization technologies
- Experience with wireless (802.11 a/b/g/n) infrastructure design, troubleshooting and wireless security (802.1x)
- Ability to document and manage customer issues, deliver customer communication and expectations management
Inari Medical Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Inari Medical and has not been reviewed or approved by Inari Medical.
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Fair & Transparent Compensation — Pay is considered competitive for many roles, with employees described as 'extremely happy' with total compensation including pay, stock, equity, and benefits. Feedback suggests above‑average salary levels across departments contribute to strong pay sentiment.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, with 100% employer‑paid premiums for employees cited in multiple descriptions. Additional options like critical illness, accident, hospital indemnity, and wellness programs reinforce the healthcare offering.
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Leave & Time Off Breadth — Time off is characterized by unlimited PTO, cited as a top benefit by employees. Paid holidays and flexible hours are also referenced, expanding the range of time‑off options.
Inari Medical Insights
What We Do
Inari Medical, Inc. is a commercial-stage medical device company focused on developing products to treat and transform the lives of patients suffering from venous diseases.
