At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.
What are we looking for?
We are looking for a Technical Success Manager (TSM) to join our team and help deliver exceptional post-sales experiences for our customers. This role blends technical expertise, project management, and relationship management to drive successful deployments, accelerate time-to-value, and support ongoing adoption and growth. As a TSM, you will act as both a technical advisor and deployment facilitator, ensuring our customers achieve success throughout onboarding, deployment, and beyond.
What will you do?
In this role, you will act as both a technical advisor and deployment facilitator, ensuring our customers unlock the full value of SentinelOne’s AI SIEM and observability platform.
- Lead enterprise customers through complex deployments that involve data ingestion, pipeline integration, and AI-driven correlation engines.
- Partner with Customer Success Managers, Professional Services, Product Management, and Support to ensure seamless rollout and adoption. Collaborate with Service Delivery Partners, enabling them to provide the same level of service to our customers.
- Act as a trusted advisor, helping customers translate data observability and AI insights into measurable security and business outcomes.
- Provide proactive resources, best practices, and enablement for log management, query optimization, and AI-powered threat detection.
- Serve as the customer’s advocate internally, ensuring the evolving needs of SIEM and observability customers are met.
- Deployment Leadership: Guide customers through deployment cycles, including log ingestion, API integrations, observability pipelines, and SIEM correlation rules.
- Technical Advisory: Provide expertise in security data architecture, observability pipelines, and AI-driven threat detection/response.
- Stakeholder & Relationship Management: Build strong relationships with customer CISOs, SOC leads, and platform engineers; communicate risks and ensure measurable outcomes.
- Cross-Functional Collaboration: Partner with Engineering and Product teams to influence roadmap priorities based on customer adoption trends and use cases.
- Incident & Operational Support: Act as the customer’s technical point of contact during critical incidents, ensuring rapid resolution and effective communication.
- Enablement & Content Creation: Deliver webinars, workshops, and technical documentation tailored to AI SIEM and observability adoption.
- Analytics & Reporting: Provide regular reporting on data adoption metrics, log pipeline efficiency, and SIEM rule utilization.
- Pre-Sales Services Support: Collaborate with Sales & SEs to align services scope for complex deployments involving observability and AI SIEM.
This role requires someone who is highly technical in modern data/security operations, customer-focused, and capable of bridging AI/observability with security outcomes.
What skills and knowledge should you bring?
- 5–7+ years in enterprise software with a strong focus on SIEM or cybersecurity data platforms, with experience in Technical Success, Professional Services, Implementation, or related field services
- Experience with AI/ML-driven security solutions, log management systems, and observability pipelines.
- Strong background with tools such as Splunk, Elastic, Snowflake, Datadog, or similar observability/SIEM platforms.
- Strong background in cybersecurity, SOC operations, and enterprise security architecture.
- Hands-on experience with Windows, MacOS, Linux, and containerized environments (Kubernetes preferred).
- Proficiency in data querying languages (SQL, SPL, KQL, etc.), automation (APIs, scripting), and parsing (RegEx).
- Excellent project management and stakeholder communication skills.
- Ability to thrive in fast-paced environments and align technical initiatives with strategic customer outcomes.
What will separate you from other candidates?
- Direct experience with next-gen SIEM platforms or observability solutions.
- Familiarity with AI/ML-based anomaly detection, large-scale log ingestion, and cloud-native observability.
- Ability to act as a strategic advisor bridging SecOps, DevOps, and ITOps teams.
- Demonstrated success driving adoption of AI or data-intensive platforms in enterprise environments.
- Embodies the SentinelOne values: Trust, Accountability, OneSentinel, Relentlessness, Ingenuity, and Community.
Why us?
You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.
- Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
- Unlimited PTO
- Industry leading gender-neutral parental leave
- Paid Company Holidays
- Paid Sick Time
- Employee stock purchase program
- Disability and life insurance
- Employee assistance program
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team building events
This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
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What We Do
SentinelOne is a leading provider of autonomous security solutions for endpoint, cloud, and identity environments. Founded in 2013 by a team of cybersecurity and defense experts, SentinelOne revolutionized endpoint protection with a new, AI-powered approach. Our platform unifies prevention, detection, response, remediation, and forensics in a single, easy-to-use solution.
Our endpoint security product is designed to protect your organization's endpoints from known and unknown threats, including malware, ransomware, and APTs. It uses artificial intelligence to continuously learn and adapt to new threats, providing real-time protection and automated response capabilities.
SentinelOne's approach to security is designed to help organizations secure their assets with speed and simplicity. We provide the ability to detect malicious behavior across multiple vectors, rapidly eliminate threats with fully-automated integrated response, and adapt their defenses against the most advanced cyberattacks.
We are recognized by Gartner in the Endpoint Protection Magic Quadrant as a Leader and have enterprise customers worldwide. Our customers include some of the world's largest companies in various industries such as finance, healthcare, government, and more.
At SentinelOne, we understand that cybersecurity is a constantly evolving field and that the threats facing organizations are becoming increasingly sophisticated. That's why we are committed to staying at the forefront of technology and innovation and providing our customers with the best protection against cyber threats.
We offer our customers a wide range of services, including threat hunting, incident response, and incident management. Our team of experts is available to assist you 24/7 and can help you respond to and manage cyber incidents quickly and effectively.
To learn more about our products and services, please visit our website at www.sentinelone.com or contact us to schedule a demo
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