The Role
The Senior/Staff Tech ProductOps Manager will define and implement product operations processes, enable teams, optimize communication, and support data-driven decision-making across the organization.
Summary Generated by Built In
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
We’re looking for our first Product Operations Manager: a builder, problem-solver, and operational enabler who will work directly with the Director of Product to define and establish the ProductOps function at Emma.
Your mission: create the systems, processes, and insights that help our product teams deliver their best work, faster. You’ll partner with product managers, engineering, design, and stakeholders across the business to make sure our product development is data-driven, transparent, and flawlessly executed.
This is a foundational role: you will be shaping not just how ProductOps works at Emma, but the operational DNA of our product organization for years to come.
What you'll do:
- Build the ProductOps Foundation: Define and implement processes, metrics, tools, and workflows that improve the speed, quality, and alignment of product delivery across teams.
- Own Product Team Enablement: Ensure our product teams have the right information, resources, and rituals to make great decisions quickly from roadmap planning to release retrospectives.
- Optimize Communication & Alignment: Create transparency in product priorities, progress, and outcomes, making sure stakeholders are informed and engaged without slowing teams down.
- Operationalize Product Strategy: Translate the product vision into clear operational plans, milestones, and success metrics, ensuring execution stays aligned to company goals.
- Data & Insights for Decision-Making: Partner with analytics to define and track product KPIs, operational metrics, and impact measurements, and make sure insights are accessible and actionable.
- Tooling & Systems Ownership: Evaluate, implement, and manage product management tools (roadmapping, backlog, documentation, feedback management) that improve team efficiency.
- Cross-Functional Collaboration: Act as the connective tissue between product, engineering, design, marketing, operations, and customer teams ensuring everyone is rowing in the same direction.
- Continuous Improvement: Identify bottlenecks, gaps, and inefficiencies in our product development process and drive initiatives to fix them.
Who we're looking for:
- 3–5 years of experience in Product Operations, Program Management, Product Management, or similar operational roles in a tech-first environment.
- Strong track record of improving product development processes and enabling product teams to operate more effectively.
- Excellent stakeholder management skills, you can collaborate with engineers, product managers, executives, and non-technical teams alike.
- Analytical mindset with experience working with product metrics, dashboards, and reporting tools.
- High proficiency with product development tooling (e.g., Jira, Confluence).
- High proficiency with BI and Product Analytics Tooling (e.g. Tableau, GA, Amplitude)
- Strong communicator who can distill complexity into clarity.
- Comfortable working in a fast-paced, scaling organization and thriving in ambiguity.
- Bonus: Experience building the ProductOps function from scratch or working in an early-stage product org.
What we offer:
- The rare opportunity to build a function from the ground up and shape how product gets done at Emma.
- A career development path tailored to your goals, with mentorship, training, and resources to accelerate your growth.
- The chance to work on exciting and challenging projects in a dedicated, international team.
- A culture of collaboration and innovation, with the freedom to implement new ideas and improve how we work.
- Opportunities to learn from experts across disciplines and connect with colleagues at company events.
If you’re excited to set the standard for how ProductOps is done and enable a world-class product organization, we’d love to hear from you.
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
Top Skills
Amplitude
Confluence
Google Analytics
JIRA
Tableau
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The Company
What We Do
We are Emma – The Sleep Company. We revolutionise sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 1000 + team members, representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, Mexico City and Bucharest. Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age
