Senior Staff Product Manager

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Senior Staff Product Manager, you drive the development and execution of product strategies across multiple product lines, balancing long-term planning with tactical execution. You work cross-functionally with engineering, design, marketing, sales, and operations to bring innovative products to market and enhance existing ones. Your role focuses on defining the product vision, shaping the roadmap, and ensuring that initiatives align with company objectives, delivering measurable business impact.

At this level, you lead high-impact, complex product initiatives that require cross-organizational alignment and coordination. You anticipate industry trends, leverage data-driven insights, and develop frameworks to scale product development. Your expertise allows you to influence company-wide product strategies while maintaining a strong customer focus.

You serve as a mentor to developing product team members, fostering a high-performance culture and driving continuous improvement across the organization. Your ability to operate at both strategic and execution levels enables you to deliver transformative solutions that optimize the user experience and achieve business goals.

You utilize AI tools at every stage of the product development cycle to aggregate customer insights, rapidly prototype, document progress, validate designs, develop supporting materials, etc.

Our team is passionate, empathetic, hard-working, and above all else, focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

Think. Define the product vision and strategy across multiple product lines, ensuring alignment with long-term business objectives
- Anticipate market trends, customer needs, and competitive dynamics to shape future product direction
- Establish scalable frameworks for prioritization and decision-making across teams
- Partner with leadership to influence company-wide product strategy

Explore. Lead cross-functional collaboration with Engineering, Design, Marketing, Sales, and Operations to develop high-impact solutions
- Drive product innovation by evaluating emerging technologies and market opportunities
- Shape and refine user experience through research, user testing, and data-driven insights
- Guide go-to-market strategies, ensuring seamless alignment across business units

Plan. Own and maintain a multi-year product roadmap, balancing strategic vision with short-term execution needs
- Lead planning cycles, setting clear priorities and success metrics for teams
- Communicate product vision and updates effectively to leadership and key stakeholders

Build. Oversee execution of complex product initiatives, ensuring teams deliver high-quality features efficiently
- Remove roadblocks and improve processes to drive faster decision-making and execution
- Advocate for scalable solutions that support long-term growth and innovation

Launch & Learn. Lead and oversee large-scale product launches, ensuring smooth execution and adoption
- Monitor key performance indicators, identifying insights to drive continuous improvement
- Iterate rapidly based on customer feedback and evolving business needs
- Mentor and support developing product team members as they grow in their roles, contributing to the growth of the product management team

Qualifications:

• 8+ years of experience in product management, including leadership of complex product initiatives
• Bachelor's degree in a related field or equivalent work experience
• Proven ability to influence across multiple product lines and business functions
• Expertise in using ‘growth stack’ tools (i.e., Amplitude, Segment, Braze, LaunchDarkly)
• Strong knowledge of agile development, product strategy, and UX best practices
• Ability to align multiple teams toward a shared vision while maintaining execution excellence
• Fluency in AI-infused Product Management practices (e.g., rapid prototyping using AI tools, incorporating AI aggregated customer feedback into roadmaps, etc.)
• This role requires working Eastern Standard Time (EST) hours to ensure strong collaboration with our team in Poland.

What will help you succeed:

• Passion for user experience and deep customer empathy
• Exceptional problem-solving and analytical skills, leveraging data to drive business impact
• Strong executive communication and stakeholder management skills
• Ability to balance strategy and execution in a fast-paced, dynamic environment
• Experience mentoring and developing product managers, fostering a culture of innovation and excellence

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $146,200 - $172,000 + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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