Senior Staff IT Business Analyst – CRM

We are seeking an experienced Senior IT functional techno analyst for our CRM platform. The ideal candidate will possess a deep understanding of the platform, functionalities and have a proven track record in supporting and delivering CRM projects. This role requires an analytical thinker with strong problem-solving capabilities    

Key Responsibilities

Business Engagement and Project Management

• Communicates effectively with end-users for project activities including requirements gathering, scope prioritization, user acceptance testing, and user training
• Acts as the liaison between the business experts (Sales Ops and Finance) and the IT project team members
• Facilitates business/functional requirement gathering, design, architectural / integration awareness, review, approval and sign-off sessions
• Support month end and quarter end activities     

Technical Expertise

• Identifies solutions to the development and technical team based on approved business and functional requirements.
• Verifies that the technical solution meets the business requirements.
• Provide support and information for projects such as system enhancements, process changes, testing, and system implementations.
• Own and manage operational performance metrics, ensuring targets are clearly defined, tracked, and reported.
• Drive team alignment and accountability to consistently achieve agreed service and delivery metrics.

• CRM Systems Expertise: functional and technical knowledge on CRM systems on all Sales and Channel related modules including Master Data Management, Orders, Pricing, Samples, Quotes, Ship and Debit, Claims, Funnel Management, and Channel Management modules.
• Knowledge of databases and SQL, including ability to construct queries and interpret results.
• Analytical and problem-solving skills, with keen attention to detail and ability to handle large amounts of data.
• Communication Skills: Possesses excellent organizational, verbal, and written communication skills.
• Project Implementation and Enhancement: Develop proof of concepts/pilots, implement projects, deliver ongoing refinement and enhancement
• ModelN Experience: ModelN experience in semiconductor industry is strongly preferred.
• Understanding and experience in integration with CRM, EDI and ERP
• Broad understanding of software development lifecycle, functional design, business requirement management, user acceptance testing, cut-over planning and post go live support.
• Minimum of 10-12 years of experience in IT with a strong focus on CRM implementation, configuration, and support.
• Proven track record of successfully delivering CRM projects.

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
 
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’     
 
At Renesas, you can: 

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  

• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. 

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.    

Are you ready to own your success and make your mark?  

Join Renesas. Let’s Shape the Future together.  

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.