At Aspect, we are reimagining the human experience at work. As we build Aspect Intelligence, our next-generation cloud-native, AI-driven platform, we are looking for a Senior Staff Engineer to help architect and build scalable, resilient distributed systems.
This is a hands-on technical leadership role—setting architectural direction while staying close to the code and turning complex designs into reliable, production-ready software.
The RoleAs a Senior Staff Engineer, you will play a key role in architecting and building the next generation of our cloud-native SaaS platform. You will combine deep distributed systems expertise with hands-on engineering, setting technical direction while working directly with engineering teams to turn architecture into production software.
This is not a pure architecture role. You will remain close to the code, designing and building systems using our modern React, TypeScript, Node.js, AWS, and Kubernetes/EKS stack while driving architectural decisions across teams.
Key Responsibilities- Architect Distributed Systems: Own the architecture and evolution of scalable, resilient, highly available distributed applications running in AWS and Kubernetes/EKS.
- Drive Modern Application Architecture: Set technical direction and engineering patterns across our React, TypeScript, and Node.js stack, including APIs, microservices, and event-driven architectures.
- Remain Hands-On: Work directly with code and production systems—build prototypes, review critical implementations, troubleshoot complex problems, and help translate architecture into working software.
- Provide Staff+ Technical Leadership: Drive architecture and design decisions across engineering teams, lead technical/design reviews, and mentor senior engineers while establishing pragmatic engineering standards.
- Experienced Staff+ Engineer: 10+ years of building production software, with demonstrated ownership of architecture and technical direction for complex enterprise SaaS applications.
- Distributed Systems Expert: Deep experience designing and building scalable, resilient, highly available distributed systems in AWS or another major public cloud, including solving real-world scalability, resiliency, and production reliability challenges.
- Modern Application Engineer: Strong and recent hands-on experience with React, TypeScript, and Node.js, ideally building complex, multi-tenant enterprise SaaS products.
- Cloud-Native / Kubernetes Engineer: Deep production experience building and operating applications on Kubernetes/EKS, including microservices, containerization, scaling, service communication, resiliency, and production troubleshooting.
- Hands-On Architect: You can set architecture and technical direction but still write code, prototype solutions, troubleshoot production issues, and work directly with engineering teams. We are not looking for a pure Enterprise or Solutions Architect.
- Technical Leader: Proven ability to drive significant architectural decisions across multiple teams, lead design reviews, influence engineers without direct authority, and mentor senior technical talent.
- AI & Domain Experience: Experience with Agentic AI, LLMs, MCP, WFM, CCaaS, or workforce orchestration is a plus, but not required.
- Application: React, TypeScript, Node.js, Python, C#/.NET
- Data & Messaging: PostgreSQL, SQL Server, Redis, Kafka
- Cloud Ecosystem: AWS, Kubernetes (EKS), Docker, Flux CD, Terraform/Ansible
- Observability: Prometheus, Grafana, OpenTelemetry, Datadog
- AI: LLMs, Agentic AI, MCP
- Massive Reach: Our software impacts the daily lives of millions of workers globally. Your work ensures their workdays are seamless.
- Innovation at Scale: Work on the bleeding edge of AI-driven workforce intelligence within a stable, industry-leading company.
How to Apply
If you are ready to build the bedrock of the future workforce at Aspect, explore our career opportunities at Aspect.com/careers.
Aspect is an equal opportunity employer. We believe that a diverse and inclusive team is the most effective way to build technology that serves the world.
Skills Required
- 10+ years of experience building production software
- Experience owning architecture and technical direction for complex enterprise SaaS applications
- Deep experience designing and building scalable, resilient, highly available distributed systems in AWS or another major public cloud
- Strong recent hands-on experience with React, TypeScript, and Node.js
- Deep production experience with Kubernetes/EKS, microservices, containerization, scaling, service communication, resiliency, and production troubleshooting
- Ability to write code, prototype solutions, troubleshoot production issues, and work directly with engineering teams
- Proven ability to drive architectural decisions across multiple teams, lead design reviews, influence without direct authority, and mentor senior technical talent
- Experience with Agentic AI, LLMs, MCP, WFM, CCaaS, or workforce orchestration
What We Do
Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM). We are technology innovators in call center software, cloud contact center solutions, workforce optimization and customer service experience. The future of customer experience takes shape with solutions that are scalable, resilient and secure. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy. ALVARIA™. Reshaping Customer Experience ™.
