👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!
Job DescriptionREQUIREMENTS:
- Total experience 10+ years.
- Strong working expertise with observability and monitoring tools: Splunk, Datadog, ELK, Prometheus, or similar.
- Proven experience in anomaly detection, alert tuning, event correlation, and custom dashboards.
- Deep understanding of alert deduplication, incident impact scoring, and automation frameworks.
- Hands-on with automation platforms (Rundeck, StackStorm, Jenkins, or custom scripting).
- Strong Python expertise (scripting & automation) and proficiency in Bash or other scripting languages.
- Experience in leveraging AI/ML for Ops: log analysis, chatbot incident assistance, predictive alerts.
- Knowledge of multi-cloud platforms and tools like PolyCloud, Terraform, or CloudFormation.
- Strong experience with ITSM tools (ServiceNow, Remedy) and their integration into AIOps pipelines.
- Expertise in integrating ServiceNow via REST/SOAP APIs for incident automation, CMDB sync, and workflow orchestration.
- Working knowledge of ITIL processes and how AIOps enhances Incident, Problem, and Change Management.
- Exposure to CMDB integration, dependency graphs, and service maps for contextual alerting and automation.
- Excellent communication and collaboration skills, with the ability to interact effectively with senior stakeholders.
RESPONSIBILITIES:
- Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements.
- Mapping decisions with requirements and be able to translate the same to developers.
- Identifying different solutions and being able to narrow down the best option that meets the clients’ requirements.
- Defining guidelines and benchmarks for NFR considerations during project implementation.
- Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers.
- Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed.
- Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it.
- Understanding and relating technology integration scenarios and applying these learnings in projects.
- Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken.
- Carrying out POCs to make sure that suggested design/technologies meet the requirements.
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
Top Skills
What We Do
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 19,000 experts across 36 countries, forming a Nation of Nagarrians, ready to help our customers succeed.
