At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Digital Workplace Team at American Express is entering into a new phase of technology transformation driven by opportunities to improve Colleague experience, raise productivity and collaboration, and drive operational efficiency of all service and infrastructure operations.
If you have the talent and desire to deliver innovative products and services at a rapid pace, with hands on experience and critical thinking, in areas of productivity and collaboration software suites, endpoint computing and security, mobile platforms, data management and analytics, and software engineering, join our architecture team to help with our transformation journey!
This individual will architect strategies and approaches for Digital workplace technologies including Mobile platforms, endpoints running Windows, MAC OS X, Digital experience management, site reliability engineering and automation tools.
Don't miss this great opportunity to be the key lead of the Architecture center of excellence within the Digital workplace team - a team that brings together the product leads and infrastructure engineers from across the organization to define strategic product and technology roadmaps, architecture guidelines and frameworks, and integrated technology decisions.
Responsibilities:
- Develop enterprise architecture and technology roadmap for the Digital workplace portfolio of platforms and technologies.
- Actively participate in team and organization-wide architecture and engineering discussions.
- Perform rapid POCs to experiment and build rails for the engineering / product teams
- Support engineers and project managers in rapid development and deployment
- Introduce enterprise architectural paradigms and solutions into the portfolio.
- Communicate to senior leaders regarding strategy direction and changes.
- Mentor engineers and solution architects to ensure technology complexities are understood very clearly to implement solutions expeditiously with high quality
Qualifications:
- A passion for End User Computing and employee-facing technology
- Extensive, recent experience with all aspects of managing 25k+ Windows devices, including (but not limited to) MECM, SCCM, MSUS and Intune
- Hands-on experience with least two of the following at enterprise scale:
- Managing Macs with JAMF
- Mobile Device Management with Intune or VMWare
- VDI with VMWare or Citrix
- Senior engineering responsibility for a transformation to Modern Management / UEM
- Experience with endpoint security products including Symantec DLP, Crowdstrike and Tanium
- Experience with identity and access management tools including Azure AD and Okta
- Exposure to digital experience monitoring tools like Nexthink, or ThousandEyes
- Experience growing and nurturing engineering talent
- Experience creating cross-portfolio technical strategies with enterprise impact
Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Skills Required
- Extensive recent experience managing 25k+ Windows devices (MECM, SCCM, MSUS, Intune)
- Hands-on experience with at least two: JAMF (Mac management), Intune or VMware MDM, VDI with VMware or Citrix (enterprise scale)
- Senior engineering responsibility for a transformation to Modern Management / UEM
- Experience with endpoint security products such as Symantec DLP, CrowdStrike, and Tanium
- Experience with identity and access management tools including Azure AD and Okta
- Experience creating cross-portfolio technical strategies with enterprise impact
- Experience growing and nurturing engineering talent (mentoring, team development)
- Exposure to digital experience monitoring tools like Nexthink or ThousandEyes
- Passion for End User Computing and employee-facing technology
- Ability to perform rapid POCs and support rapid development and deployment
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
