Senior SRE (SaaS)

The Site Reliability Engineer is a pivotal role in our SaaS strategy. You will work closely with our engineering team to ensure unrivaled observability, availability, and performance of Tricentis SaaS Products.
 

Where you’ll work
You’ll find us in our Cork office, Ireland where we like to see each other 3 days a week (yes, coffee tastes better together ). We work in a hybrid setup with no core working hours — early bird or night owl, it’s up to you.

As a Site Reliability Engineer (SRE), you'll be the driving force of our user-facing services and production systems. We're seeking individuals with pragmatic operational skills and software craftsmanship, applying engineering principles, and operational discipline to elevate our operating environments and codebase to new heights.
 

• Design, build, and maintain the product cloud infrastructure that enables seamless scaling to support hundreds of thousands of concurrent users.

• Develop advanced monitoring systems that proactively alert on symptoms, ensuring rapid response to potential issues.

• Leverage tools like Terraform, GitHub actions, and Kubernetes to efficiently manage our AWS or AZURE infrastructure.

• Continuously enhance operational processes, making deployments, upgrades, and other tasks as boring and automated as possible.

• Collaborate with product engineers on daily basis and influence product architectures designs

• Be part of an on-call (PagerDuty) rotation to respond swiftly to incidents affecting availability, offering support to product engineers during customer incidents.

• Act as a reliability champion for stable counterpart assignments, ensuring a robust and resilient infrastructure.

• Propose innovative ideas and solutions within the SRE organization and engineering

• Plan, design, and execute solutions to achieve goals agreed upon by the team.

• Leading by example with positive and inclusive attitude and fostering constructive discussions between SRE and engineering

• Proactively identify opportunities to enhance system availability and performance by applying insights gained from monitoring and observation.

• Share your learnings with the wider community

• Be the first responder during emergencies and on-call duties, promptly addressing symptoms and conducting root cause analysis to implement corrective actions and prevent recurring issues.

• AWS, Terraform, GitHub Actions, ArgoCD, Kubernetes, MongoDB, Milvus, DataDog, Prometheus, Betterstack , Jira

• Proficiency in Terraform syntax and GitHub Actions configuration, including pipelines and job management using GitOps

• Working knowledge of SaaS architecture concepts and designs.

• Understanding of Kubernetes, including CLI usage and service re-provisioning

• Ability to provision and set up metrics along with managing alerts and silences.

• Identify Service Level Indicators (SLIs) that align the team with availability and latency objectives.

• Experience with Linux operating system configuration, package management, and troubleshooting.

• Working experience with cloud environments like AZURE or AWS and provisioning infrastructure there.

• Good cultural fit: clear communication, empathy, curiosity & continuous learning, no blame attitude, but instead supportive 

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

• Demonstrate Self-Awareness: Own your strengths and limitations.

• Finish What We Start: Do what we say we are going to do.

• Move Fast: Create momentum and efficiency.

• Run Towards Change: Challenge the status quo.

• Serve Our Customers & Communities: Create a positive experience with each interaction.

• Solve Problems Together: We win or lose as one team.

• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

🌍 Who we are:

Tricentis is a software company officially founded in 2007, with primary focus on software quality assurance. Whether exploratory or automated, functional or performance, API or UI, as well as  mainframes or custom applications or packaged applications, or cloud-native applications - our comprehensive suite of specialized Continuous Testing tools makes DevOps real by giving our clients the confidence to release on-demand.  
 
Tricentis has more than 1500 employees working in across over 20 global offices in US, EMEA, APAC serving over 2100 customers. We are proud to serve top-tier global brands such as Accenture, Allianz, Telstra, Dolby, Vodafone and Coca‑Cola and currently expanding our R&D centers to two new locations in the Czech Republic – Prague and Brno - Hybrid office environment. 

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
Global Sanctions Compliance

We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.