What you'll do:
- System reliability and availability: Architect, design, and implement strategies to ensure the high availability, reliability, and fault tolerance of our infrastructure and applications.
- Incident management: Lead incident response efforts, identify root causes, and implement preventative measures to minimize future incidents.
- Performance optimization: Identify performance bottlenecks, conduct performance analysis, and optimize system and application performance.
- Automation and tooling: Drive automation initiatives, develop and maintain tools, scripts, and frameworks to streamline deployment, monitoring, and troubleshooting processes.
- Generate regular reports on system reliability, uptime, and performance metrics to provide insights and visibility to stakeholders.
- Collaborate with cross-functional teams to define key performance indicators (KPIs) and develop reporting frameworks to track and monitor system health and operational efficiency.
- Prepare executive-level reports summarizing incidents, their resolutions, and recommendations for improvements.
- Present findings, trends, and recommendations to management and stakeholders, providing actionable insights to drive decision-making processes.
Who you are:
- B.S. in Computer Science or a related field;
- Experience with building SLIs, SLOs, and error budget, based on business rules;
- IT project management experience;
- Coding experience with Python, Java, Shell, Bash, or others;
- Experience with supporting critical services in production in the cloud (AWS) and on-premises;
- Experience with network technologies and with system, security, and network monitoring tools;
- Detailed technical knowledge of database and Linux operating system, its standards and best practices for keeping services up and running;
- Proactive approach to spotting problems, areas for improvement, removing the manual process and toil using code, and fixing performance concerns using code;
- Advanced English.
Our perks and benefits:
- Bradesco health and dental plan, for you and your dependents, with no co-payment cost
- Life insurance with differentiated coverage
- Meal voucher and supermarket voucher
- Home Office Allowance
- Gympass - Platform that gives access to spaces for physical activities and online classes
- Trustly Club - Discount at educational institutions and partner stores
- English Program - Online group classes with a private teacher
- Extended maternity and paternity leave
- Birthday Off
- Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil
- Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!
- Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!
Skills Required
- B.S. in Computer Science or related field
- Experience with building SLIs, SLOs, and error budget
- IT project management experience
- Coding experience with Python, Java, Shell, Bash, or others
- Experience with supporting critical services in production in the cloud (AWS) and on-premises
- Experience with network technologies and monitoring tools
- Technical knowledge of database and Linux standards
- Proactive approach to improving systems using code
- Advanced English
What We Do
At Trustly, we envision a world in which online payments are fast, simple and secure for everyone — merchants, consumers and banks alike. One hundred years ago, cash was king. People got paid in cash, carried it in their wallets, and bought things with it at the local store. Payment was easy. Oh, how the times have changed. Today, our salaries are deposited straight into our bank accounts and we shop online, from merchants all around the world. So why is it so hard to pay straight from our bank accounts? For consumers, paying online should be as easy as sliding a bill across the counter. And accepting payments and issuing refunds should be the least of merchants’ worries. Credit cards, debit cards, e-wallets, invoices and cash-on-delivery are all middlemen levying fees, debt and interest for the simple task of moving money from one person to another. At Trustly, we work hard to make online payments easy.
Why Work With Us
At Trustly, we work hard to make online payments easy. We’re dynamic, not stuffy. We’ve got the drive and ambition of a startup and the experience and advantage of a scale-up, all wrapped up in one amazing team. The pace is fast, and change is frequent. We prioritize agility to adapt to whatever tomorrow brings.
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