Senior SQPE Specialist

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. 

As a Senior SQPE Specialist, you will direct safety, quality, and patient experience work across an Enterprise service line or submarket demonstrating expert-level competencies in several of the following domains: quality review and accountability, patient safety, quality leadership and integration, performance and process improvement, health data analytics, regulatory and accreditation, and population health and care transitions.  

A caregiver in this position works Monday through Friday from 8:00am to 5:00pm.

A caregiver who excels in this role will:  

• Direct performance improvement regarding SQPE across an Enterprise service line, market, or submarket. 
• Act as an accountable partner to executive and clinical leadership within their areas of responsibility. 
• Understand and implement elements of performance as outlined by regulations, bylaws, and rules and regulations established by the medical caregivers.  
• Act as the primary resource for caregivers to facilitate overall operations of programs. 
• Develop meaningful quality assurance activities with executive and clinical leadership to establish when a deviation in standard practice has occurred. 
• Analyze performance data, develop and implement improvement strategies and apply structured problem-solving approaches. 
• Act as a consultant in educating and evaluating clinical and support department caregivers regarding quality management regulations and standards of care. 
• Support medical caregiver quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation. 
• Develop and assure processes to monitor performance, identify where intervention is needed and lead change to drive and sustain improvement. 
• Incorporate regulatory and accreditation standards into improvement activities around SQPE. 
• Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance. 
• Incorporate enterprise priorities, regulatory requirements and benchmarks ensuring alignment to one standard of care across locations. 
• Facilitate dashboard reviews, data analysis and decision-making from data. 
• Identify and address root causes to lead to sustainable improvement. 
• Lead improvement projects to the desired key result role modeling the Cleveland Clinic Improvement Model. 
• Manage stakeholder relationships, project risks and project changes. 
• Research and apply best practices within and outside the organization. 
• Manage change to ensure the adoption and sustainment of quality improvement. 
• Build relationships with project teams, medical caregivers and other clinical and non-clinical stakeholders, executive leadership, and sponsors. 
• Coach complex improvement teams to success with their quality improvement projects at the local, market and Enterprise level. 
• Coach high reliability principles and error prevention strategies. 
• Apply the Cleveland Clinic cause analysis process to identify key factors that lead to failures in SQPE.  
• Apply common cause analysis identification to safety events. 

Minimum qualifications for the ideal future caregiver include:  

• Master’s degree in nursing, healthcare administration, business, engineering or a related field 
• Eight years of related experience with SQPE and performance improvement programs or related healthcare experience. An additional two years of related experience may substitute the master’s degree requirement  
• Experience working with Joint Commission, HFAP or CMS surveys and processes, preferably in a leadership/coordinator role 
• Maintain at least one of the following certifications: Certified Patient Safety Professional (CPPS), Certified Professional in Healthcare Quality (CPHQ), Healthcare Accreditation Certification Program (HACP), Certified Joint Commission Professional (CJCP), Process Improvement Certification, Certification in Infection Control (CIC) or Certified Patient Experience Professional (CPXP)  
• In-depth knowledge of patient safety best practices, Joint Commission standards and conditions of participation  

Preferred qualifications for the ideal future caregiver include:  

• Registered Nurse (RN) 
• Additional certifications 
• Clinical experience which will substitute three years of SQPE experience

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/        

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations the ability to move up to 25 lbs.

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities