NPS Prism
Senior SQL Database Administrator (DBA)
Company Profile:
NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.
With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.
Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.
Position Summary
We are seeking a Senior SQL Database Administrator (DBA) to manage our database infrastructure. The ideal candidate will ensure the security, integrity, and performance of our databases while implementing best practices for data management, backup, and recovery
Key Responsibilities:
Design, install, configure, and maintain SQL Server databases to support business applications.
Monitor database performance, implement tuning improvements, and optimize SQL queries.
Develop and manage database security, ensuring data integrity and compliance with industry standards.
Perform regular database backups, recovery testing, and disaster recovery planning.
Automate database processes and implement monitoring tools for proactive issue resolution.
Troubleshoot database-related issues and provide timely resolutions.
Implement and maintain high availability (HA) and disaster recovery (DR) solutions.
Maintain detailed documentation of database configurations, procedures, and policies.
Stay updated with the latest advancements in database technologies and best practices.
Participate in strategic planning for database infrastructure improvements and scalability.
Requirements / Qualifications:
Education:
- Bachelor's degree in computer science, information technology, or a related field.
Experience:
7+ years of experience as an SQL Database Administrator.
Skills:
Expertise in SQL Server (2016/2019/2022) and Azure SQL.
Strong proficiency in T-SQL, stored procedures, indexing, and query optimization.
Knowledge of backup and recovery strategies, high availability solutions (Always On, Mirroring, Replication).
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication, leadership, and teamwork abilities.
Preferred Skills:
Familiarity with cloud database services (Azure, AWS RDS) is preferred.
Experience with SSIS, SSRS, and SSAS is a plus.
Experience with Databricks SQL Warehousing is a plus
Experience with DB Migration is a plus, specially from one cloud to another
Top Skills
What We Do
NPS Prism is the gold-standard customer experience (CX) benchmarking platform backed by Bain & Company that enables organizations to accelerate their path to CX leadership. Prism’s AI-enabled platform unlocks robust, journey and channel-level insights powered by proprietary methodology developed from Bain’s decades of research and CX case work.
NPS Prism is leveraged by senior leaders around the globe and has been adopted across 15+ countries and 10+ industries, including:
Airlines: End-to-end Airline customer lifecycle and loyalty insights for the US, Australia
Automotive: Automobile experience insights for the US, Mexico, Canada, and Brazil
Banking: Global coverage of Banking insights across Checking & Savings, Credit Card and more
Insurance: Multi-region Insurance coverage for Life, Home, Auto, and Annuities
Retail: Coverage across Grocery and Home Improvement experiences in the US
Telecom: CX insights for Telco, Internet, and Streaming across the US
Utilities: US Utility industry insights for Electricity, Gas service
Wealth: Wealth Management data for US and Canada, Retirement insights for US
Get clear answers on where you and your competitors are winning and why, and leverage Prism’s “light-touch” consulting to translate them into measurable strategies to prioritize meaningful change.
To learn more visit https://www.npsprism.com/
