PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Speech Scientist to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Grammar development and testing for speech enabled IVR applications using Nuance Recognizers
- Functioning as subject matter expert for all issues relating to speech recognition performance
- Supporting sales with proposals and questions around speech recognition
Requirements
In addition to excellent communication and client interaction skills, you should have at least 5 years of experience with:
- Nuance Recognizer, Nuance Dragon Voice, Nuance SpeechSuite
- Scripting language such as Perl
- Linux and Windows
- JavaScript/ECMAscript for grammar development and testing
Desired Experience
- Nuance Vocalizer, Amazon Lex, IBM Watson, Google Voice, SiriKit and other NL tools
- SoX, Audacity or similar audio utilities
- Nuance Speech Server, Nuance License Manager, Genesys GVP (8.5, 9)
- Python or Java
- Speaker verification products
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
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What We Do
PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue. We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms, and unlike most business consulting firms, we are fast, flexible, and performance-driven.
