At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Software Architect is responsible for providing technical leadership across development teams in one functional area. This position is ultimately responsible for the successful implementation of key deliverables to ensure that each release is designed with high availability, durability, serviceability, and supportability in mind. They also act as a key evangelist for the organization.
How will you make an impact?
- Own the architectural decisions for media services in CCaaS suite offering from NICE.
- Conduct architecture reviews and audits to ensure compliance with standards and identify areas for improvement.
- Lead POCs to explore new technologies and validate their applicability to the organization.
- Assess and manage technical risks associated with architectural decisions.
- Promote best practices in coding, design, and architecture.
- Contribute to improving existing development processes and build culture of continuous learning.
- Stay up to date on the latest trends and technologies in cloud native development
Mentor and guide development teams on latest development best practices.
Have you got what it takes?
- Around 12-15 years of experience in C++, C#, .Net framework and .Net core applications.
- Development experience with Windows and Linux.
- Experience working with geographically distributed teams.
- Working knowledge of networking protocols (Sockets, TCP/UDP/SSL, HTTP, GRPC) and communication protocols (SIP, RTP).
- Experience in different ASR and TTS solutions and their usage in contact center.
- Must have extensive experience and knowledge of developing cloud native enterprise applications over AWS services.
- Experience with CI/CD, container technologies such as Docker and container orchestration technologies such as Kubernetes.
- Knowledge of working on distributed systems.
- Prior experience of architectural designs for real time media services.
- Should be able to create the design and discuss with Stakeholders.
- Motivation, creativity, self-direction, and desire to thrive on different project teams.
- Initiative and creativity in approaching new challenges.
- Capable of engaging engineers across the Technology organization to promote standard software patterns and reuse of common libraries and services.
- Excellent verbal and written communication skills with an ability to collaborate with developers, product owners and other team members.
- Contact center domain experience is preferred.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Reporting into: Director, Engineering, CX
Role Type: Individual Contributor
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Top Skills
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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