foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionJob Ref ID: JR0086611
About the Role
We are looking for a data-driven operations professional with 3–5 years of experience in retail operations or management consulting to join the Delivery Hero team supporting Pandora across all 15 markets. In this regional role, you will own end-to-end operational performance for the Q-Commerce Shops portfolio, analyzing key operational datasets, identifying fulfillment friction points, and driving cross-functional initiatives to scale operational excellence across all regional markets.
Key Responsibilities
Operational Metric Ownership: Monitor, analyze, and optimize core Q-Commerce fulfilment metrics across 15 markets, focusing on Non-Seamless Fulfilment Rate (nSFR), Items Not Delivered (IND%), Item Replacement Rates, Vendor Offline Rates, Delivery Delays, and Failed Orders.
Data Querying & Analytics: Independently extract, query, and analyze operational datasets using SQL, Looker, Google Data Studio, and advanced analytical workflows.
AI & Automation Integration: Leverage GenAI tools (Gemini, Claude) to accelerate root-cause analysis, automate performance reporting, and generate actionable operational insights.
Process & SOP Optimization: Perform deep-dive root-cause analyses on order failures and develop scalable SOPs, vendor playbooks, and fulfilment strategies to boost store-level accuracy and replacement rates.
Stakeholder & Project Management: Lead regional ops excellence projects across 15 Pandora markets, collaborating closely with Commercial, Account Management, Product, and Logistics teams to ensure operational readiness and alignment.
Vendor & Partner Governance: Work with regional account managers and vendor teams to establish performance baselines, track compliance, and implement targeted mitigation plans for underperforming partners.
Key Competencies
Strong analytical mindset with high attention to detail and operational discipline.
Bias for action with the ability to turn complex operational data into clear, scalable execution plans.
Comfort working in a fast-paced, multi-market environment managing competing priorities.
- Experience: 3–5 years of experience in management consulting, retail operations, Q-Commerce, marketplace operations, or business performance analytics.
- Technical Proficiency: Hands-on expertise in SQL, Looker, Google Data Studio, and advanced Excel/Google Sheets (XLOOKUP, Pivot Tables), alongside practical application of GenAI models (Gemini, Claude) for data analysis.
- Domain Knowledge: Background in retail, supermarket operations, or management consulting with a deep understanding of store fulfilment, inventory accuracy, and supply chain logistics.
- Project Governance: Exceptional project management and stakeholder management skills, with a proven ability to influence multi-market cross-functional teams without direct authority.
- Education: Bachelor’s degree in Engineering, Business, Data Analytics, Operations Management, , or a related discipline.
Skills Required
- 3-5 years of experience in management consulting, retail operations, Q-Commerce, marketplace operations, or business performance analytics
- Hands-on expertise in SQL, Looker, Google Data Studio, and advanced Excel or Google Sheets, including XLOOKUP and Pivot Tables
- Practical application of GenAI models such as Gemini and Claude for data analysis
- Background in retail, supermarket operations, or management consulting
- Understanding of store fulfillment, inventory accuracy, and supply chain logistics
- Exceptional project management and stakeholder management skills
- Ability to influence multi-market cross-functional teams without direct authority
- Bachelor's degree in Engineering, Business, Data Analytics, Operations Management, or a related discipline
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
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