Senior. Specialist - SCM Disputes

As a member of dispute team, you will be responsible for understanding and managing the end-to-end SCM dispute resolution process. This includes comprehending the correlation between revenue (sales orders) and costs (purchase orders) in the business model. You will coordinate with various stakeholders, including the front office and FinOps, to resolve disputes efficiently and effectively. Additionally, you will identify and implement corrective actions on system interfaces and conduct necessary reconciliations while adhering to established control mechanisms. Meeting ad hoc customer requirements with a sense of urgency is essential.
Your role will involve analysing disputes received to understand customer concerns, investigating upstream processes to gather relevant data, and making informed decisions on whether to accept, clarify, or reject cases. You will coordinate with front office personnel and other stakeholders to resolve disputes efficiently and maintain quality standards. Processing amendments in core systems, managing cost checks and amendments, and effectively communicating with customers are key responsibilities. It is imperative to record root causes of disputes and close the feedback loop with the responsible party.

• Working hours:(Europe shift) (9 months contractual Fixed term hire )

• Understands the SCM Dispute process (end to end resolution).

• Understands the correlation on revenue(Sales Order) and cost (Purchase Order) business Model

• Coordinates with front office, FinOps & other stakeholders and arranges to resolve disputes with efficiency and quality.

• Identify & apply corrective actions on system interface & conduct necessary reconciliations.

• Adhere/sustain established control mechanisms.

• Implements new ideas to improve & standardize process & focus on root cause fixtures.

• Monitors, takes ownership and reports on standard and performance parameters.

• Analysis on Disputes received (Basis Target allocated) – Understand what Customer disputing is for.

• Look up all upstream process to fetch data and understand the history of the said shipments.

• Analyses the case and decide on accepting/clarifying or rejecting the case.

• Process the amendment in core systems for accept processing.

• Record complete root cause on reason or dispute & close a feedback loop with error responsible party.

• Meet adhoc customer requirements/ exceptions and ensure that the requirements are fulfilled with a sense of urgency.

Required Skills:

• Must have experience of 5 to 8 years in SCM dispute

• Excellent communication skills for regular customer interaction and quick dispute resolution.

• Strong understanding and management of the end-to-end SCM dispute resolution process.

• Experience in Finance & Accounting/Procurement, Shipping, forwarding, supply chain operations preferred

• Experience in handling customers or stakeholders.

• Understanding of invoicing, accounts payable, and accounts receivable processes.

• Strong problem-solving abilities with a focus on ownership and attention to detail.

• Analytical skills for data-backed decision-making.

• Proficiency in SAP, MS Excel, and the ability to quickly adapt to new platforms.

• Understanding of end-to-end processes and adherence to SOPs.

• Flexibility to adapt to changes in processes and systems.

• Effective stakeholder management skills with experience in global stakeholder interactions.

• Familiarity with Maersk's Integrator Strategy and knowledge of SCM product offerings.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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