MTN Group

Senior Specialist - Risk and Primary Controls.Technology

Posted 7 Days Ago

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Hiring Remotely in Uganda

Remote

Senior level

Big Data • Other • Financial Services

The Role

Drives technology risk, compliance, operational controls, audits, governance, and resilience across telecommunications operations. The role conducts compliance reviews, manages risk assessments and mitigation, supports change governance, coordinates audits, monitors regulatory and ISO 27001 adherence, prepares governance reports, and engages stakeholders including vendors, auditors, regulators, and internal teams. It also supports continuous process improvement and technology transformation while minimizing operational risk.

Summary Generated by Built In

Main Purpose:

To drive compliance with operational controls, processes, standards, and regulatory requirements to minimize risk exposure and support operational resilience across Technology operations through effective stakeholder engagement, governance, and continuous improvement.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Senior Specialist - Risk & Primary Controls

Reports to: Manager - Standards and Compliance

No. of Vacancies: 1

Main Job Functions:

Conduct compliance reviews and operational audits across Technology operations to ensure adherence to MTN Group standards, National Telecommunications Operator License requirements, Quality of Service requirements, and applicable regulatory frameworks.
Drive operational risk assessments, mitigation strategies, and technology resilience initiatives to strengthen operational continuity and service assurance across Technology operations.
Participate in technology change governance, including the Change Management Board, to ensure adherence to approved change management processes and operational controls.
Coordinate and support internal and external audit activities, ensuring timely closure of compliance findings and control gaps.
Monitor adherence to operational processes, policies, standards, and procedures while driving continuous efficiency improvements.
Prepare governance, compliance, risk, and resilience reports for management and stakeholders.
Liaise with internal teams, vendors, auditors, and the regulator to strengthen governance and compliance across Technology operations.
Ensure implementation and monitoring of network security, governance, and operational controls in alignment with ISO27001 and other applicable standards and best practices.

KPA Quality Standards/ Measures (KPI'S for job)

Compliance with MTN Group standards, regulatory requirements, and operational governance frameworks
Effective governance and risk oversight for technology changes, upgrades, and operational activities
Timely closure and follow-up of audit findings, risk issues, and control gaps
Technology operational controls implemented and maintained within approved standards and policies
Timely and accurate reporting of operational risk, compliance, audit, and governance metrics
Support successful implementation of technology transformation and change management initiatives with minimal operational risk exposure
Timely stakeholder engagement and resolution of governance, compliance, and operational control issues

Education

BSc Electrical/Telecommunications Engineering, or related course.

Work Experience

Minimum of 4 years’ experience in Telecommunications Network Operations, Operational Resilience, or Network/Service Planning.
Proven experience working in a telecommunications environment with exposure to operational controls, audit, governance, regulatory compliance, and operational resilience processes.
Experience in stakeholder engagement, operational reporting, audit coordination, and change governance, and risk management activities.

Skills / physical competencies:

Governance & Compliance – Strong understanding of operational controls, governance frameworks, and regulatory compliance requirements.
Risk Management & Operational Resilience – Evaluate effectiveness of operational and technical controls to proactively identify vulnerabilities, minimise operational risk exposure, and enhance technology reslience
Analytical & Problem Solving – Ability to analyze operational risk trends, audit findings, compliance metrics, and service performance indicators and recommend improvements.
Stakeholder Engagement & Collaboration – Ability to work effectively across cross-functional teams, auditors, vendors, regulators, and management.
Communication & Reporting – Ability to prepare clear reports, presentations, and governance updates for different stakeholders.
Process improvement - Drive continuous improvement initiatives through process optimization, automation and enhanced operational practices
Planning & Coordination – Strong organizational, planning, and time management skills.
ABOUT US

We at MTN Uganda are a purpose and value-led organization!

At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Female Applicants are strongly encouraged to Apply!

Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.

Skills Required

Bachelor’s degree in Electrical Engineering, Telecommunications Engineering, or a related field
At least 4 years of experience in telecommunications network operations, operational resilience, or network/service planning
Experience in a telecommunications environment
Experience with operational controls, audit, governance, regulatory compliance, and operational resilience processes
Experience in stakeholder engagement, operational reporting, audit coordination, change governance, and risk management
Understanding of ISO 27001, network security, governance, and operational controls

MTN Group Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MTN Group and has not been reviewed or approved by MTN Group.

Parental & Family Support — Parental leave is positioned as notably generous in some markets, including widely cited six-month paid maternity leave and short paternity leave. Family-friendly support is also described through options like workplace childcare, adoption/surrogacy support, and related leave provisions in certain operating companies.
Strong & Reliable Incentives — Variable pay elements are described as a meaningful part of the package, including annual performance bonuses, sales commissions, and structured short-term incentives tied to performance outcomes. Longer-term incentive participation is also described for eligible grades through share-based or share-linked plans.
Wellbeing & Lifestyle Benefits — Wellbeing support is presented as visible and multi-dimensional, including mental, physical, and financial wellness programs and access to emergency assistance services for medical, security, and travel events. Lifestyle and telecom-specific perks are also described, such as connectivity allowances and flexible lifestyle benefit funds used for items like gym, travel, or school-related expenses in some locations.