Senior Specialist, Repair Information and Customer Media

Sorry, this job was removed at 12:17 a.m. (UTC) on Tuesday, Jul 22, 2025
Be an Early Applicant
Novi, MI, USA
In-Office
Manufacturing
The Role

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

  • Manage, research, and analyze technical information for our projects (new vehicles, technologies, and product changes). Decide on the creation, editing, updating, and publishing of repair information for Scout workshops and Mobile Technicians, including Repair Manuals, Wiring Diagrams, Fitting Locations, Labor Times, Maintenance Tables, Maintenance Manuals, Emission Test Manuals, Body and Paint Manuals, etc.
  • Oversee the management, research, and analysis of technical information for our projects (new vehicles, technologies, and product changes) and ensure compliance with legal and conformity requirements in each market. Decide on the creation, editing, and updating of customer information, such as the Owner’s Manual in both digital and printed formats.
  • Create and maintain the spare parts catalogues for our vehicles, including the analysis of engineering construction data, defining the needed disassembly level based on the defined repair concept and generating interactive illustrations to ensure a user-friendly catalogue.
  • Coordinate with the Legal department and the PCMS (Product Compliance Management System) department to ensure our literature meets legal and conformity requirements in each market.
  • Oversee the auto-certification process for our literature in all required markets.
  • Manage translations needed for each market where we export our vehicles.
  • Collaborate cross-functionally with other departments (Repairability, Quality Assurance, Engineering, etc.) to enhance repair concepts, reduce repair times and costs, and improve the quality of repairs performed by our Scout Workshops and Mobile Technicians.
  • Support Scout Technicians and workshops worldwide by analyzing and resolving feedback tickets, using this information to enhance the quality of our literature.

Location & Travel Expectations:

  • This role will be based out of the Scout Motors location in Novi, Michigan. 
  • The responsibilities of this role require attendance in other Scout locations, such as Columbia, SC, and Fremont, CA.
  • Travel: Domestic and international travel is expected for approximately 10% of working days, with potentially more frequent international travel for training and coordination during the first two years.
What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

  • Bachelor's degree in a relevant field such as Mechanical Engineering, Automotive Engineering, Information Technology, Technical Communication or related field.
  • Several years of experience in technical information management, automotive repair, or a related field.
  • Relevant certifications in project management, technical writing, or automotive repair can be advantageous.
  • Strong understanding of vehicle technologies, repair concepts, and technical documentation. Familiarity with automotive engineering principles.
  • Proficiency in managing multiple projects, prioritizing tasks, and meeting deadlines.
  • Proven ability to identify complex problems, develop innovative solutions, and implement effective strategies to address challenges. Strong critical thinking and decision-making skills to navigate ambiguous situations and drive results.
  • Ability to work independently and collaboratively as part of a team.
  • Proficiency in German is a plus.
  • Passport required.
  • Valid driver's license required.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground upThis is a chance to create something new and lasting – with an iconic brand at its foundationIn addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

  • Competitive insurance including:
    • Medical, dental, vision and income protection plans
  • 401(k) program with:
    • An employer match and immediate vesting
  • Generous Paid Time Off including:
    • 20 days planned PTO, as accrued
    • 40 hours of unplanned PTO and 14 company or floating holidays, annually
    • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
    • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $130,000.00 - $160,000.00

Internal leveling code: IC8

Notice to applicants:

  • Residing in San FranciscoPursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
  • Residing in Los AngelesScout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
  • Residing in New York CityThis role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity EmployerQualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact [email protected].

Scout Motors Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Scout Motors Inc. and has not been reviewed or approved by Scout Motors Inc..

  • Fair & Transparent Compensation Pay is positioned as competitive to strong based on a high announced average salary commitment for Charlotte HQ roles and multiple six‑figure posted ranges across corporate and technical jobs. Manufacturing and skilled‑trades wages are also presented as competitive for the South Carolina region, with hourly ranges and annualized figures frequently landing at or above typical benchmarks.
  • Leave & Time Off Breadth Time off appears broad and clearly structured in multiple role descriptions, including planned and unplanned PTO plus a defined set of company/floating holidays. The consistency of these elements across postings suggests a standardized, well-articulated approach to time off.
  • Parental & Family Support Parental leave is described as substantial, with up to 16 weeks of paid leave for all genders and adoptive parents in several role descriptions. Childcare support is also explicitly referenced in some manufacturing-focused communications, indicating additional family-oriented benefits in at least part of the organization.

Scout Motors Inc. Insights

Similar Jobs

Beyond Finance Logo Beyond Finance

Application Security Engineer

Fintech • Financial Services
Easy Apply
Remote or Hybrid
United States
2200 Employees
160K-195K Annually

MongoDB Logo MongoDB

Staff Engineer

Big Data • Cloud • Software • Database
Easy Apply
Remote or Hybrid
United States
5550 Employees
151K-297K Annually

DraftKings Logo DraftKings

Site Reliability Engineer

Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
Remote or Hybrid
United States
6400 Employees
200K-250K Annually
In-Office
Detroit, MI, USA
364 Employees
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Detroit, Michigan
259 Employees
Year Founded: 2022

What We Do

Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. To be a Scout isn‘t just to be a part of a company, it‘s to be a visionary and a leader, someone who seeks new paths and imparts lessons learned to others, leading them forward to new horizons. Here at Scout Motors, we‘re carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960, one that forged the path for future generations of rugged SUVs and will do so once again. Together with the help of our community, we’re designing, engineering, and building the next generation of all-electric trucks and rugged SUVs for the doers and the ones who can’t be held back. For the ones who roll up their sleeves, push forward, endure the elements, and get the job done. No frills, no excuses, no quitting. We are growing every day and are seeking the next generation of Scouts to join our ranks. So, to all the hard workers out there, the ones who are willing to carry on the Scout legacy, reimagine an American icon, create jobs for Americans, and lead the charge into the future of all-electric trucks and rugged SUVs, we‘re calling on you to join us. Because #TheWorldNeedsScouts.

Similar Companies Hiring

Allen Control Systems Thumbnail
Manufacturing • Defense
Austin , TX
12 Employees
Fortune Brands Innovations Thumbnail
Manufacturing
Deerfield, IL
10000 Employees
Amalgamated Sugar Thumbnail
Food • Greentech • Agriculture • Industrial • Manufacturing
Boise, Idaho
768 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account