At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Senior Program Manager will oversee end-to-end project delivery, coordinate cross-functional teams, and lead organizational change initiatives to ensure release success. This includes managing key stakeholders, ensuring alignment with strategic goals, and driving continuous improvement across development and operations teams.
Responsibilities:
- Lead and mentor R&D teams, guiding Scrum leads and fostering a collaborative environment.
- Establish and manage strong communication channels with senior stakeholders and executives, providing regular updates on program progress and managing expectations.
- Address and manage risks, scope changes, and organizational readiness across globally distributed teams.
- Lead change management initiatives and drive adoption of new processes or methodologies to optimize program execution.
- Manage program budgets and resources to ensure cost-effective release delivery while maximizing efficiency and outcomes.
- Define and monitor KPIs and success metrics, ensuring alignment with business goals and proactively managing deviations.
- Analyse data from JIRA and team reports to provide insights, escalate issues, and deliver regular status updates to executive leadership.
Requirements:
- 12+ years of experience in program management, including leadership of global, distributed teams.
- Proven experience in managing large-scale enterprise systems and leading Agile transformations in an R&D environment.
- Exceptional communication, presentation, and stakeholder management skills, with the ability to influence at the C-suite level.
- Strong understanding of financial and resource management, with experience in managing budgets and optimizing costs.
- Expertise in defining and tracking KPIs and program success metrics to drive organizational goals.
- Demonstrated ability to lead through change, adopting new tools, processes, or methodologies to improve efficiency and delivery.
Education:
- BE in Computer Science / IT, or relevant practical/technological experience in related fields.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
