Senior Specialist, Production Support
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Specialist, Production Support to join our Global Clearing team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
- Experience supporting production applications in a 24x7/always-on environment, including on-call rotation support.
- Strong troubleshooting and root-cause analysis skills across application, OS, and infrastructure layers; able to drive complex incidents to resolution.
- Hands-on experience with monitoring, alerting, and observability (metrics, logs, traces), including defining SLIs/SLOs and tuning alerts to reduce noise.
- Problem management experience, including post-incident reviews, corrective/preventive actions, and tracking issues to closure.
- Release and change management experience (production readiness reviews, deployment validation, rollback planning, and change controls/PTO).
- Capacity and performance management skills; ability to identify bottlenecks, forecast demand, and recommend scaling improvements.
- Ability to partner effectively with development, QA, operations, and infrastructure teams; clear written and verbal communication with technical and non-technical stakeholders.
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Documentation skills, including creation of runbooks, operating procedures, architectural diagrams, and design specifications.
To be successful in this role, we’re seeking the following:
- Education: Bachelor's degree in computer science or related discipline, or equivalent work experience required.
- AI: Demonstrated skill in AI prompting and the practical use of AI tools to improve development productivity, problem-solving, and support workflows
- Experience: 6-12 years in production support (L2) for both mainframe and Java technologies.
- Mainframe: Proficiency in COBOL, JCL, DB2, CICS, and VSAM.
- Java: Proficiency in Java, RESTful Web Services, SQL, and Unix/Linux environments.
- Tools: Familiarity with monitoring tools (e.g., Splunk, AppD), ticketing systems (e.g., ServiceNow), and version control (e.g., Git/Windsurf).
- Soft Skills: Strong analytical, troubleshooting, and communication skills, with experience in high-pressure 24x7 environments
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Skills Required
- Bachelor's degree in computer science or related discipline
- 6-12 years in production support for both mainframe and Java technologies
- Proficiency in COBOL, JCL, DB2, CICS, VSAM
- Proficiency in Java, RESTful Web Services, SQL, and Unix/Linux
- Experience with monitoring tools and ticketing systems
- Strong analytical, troubleshooting, and communication skills
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
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Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
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Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
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Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
