We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst to join our team. This role is located in Manchester.
In this role, you’ll make an impact in the following ways:
- Ensure the stability, resiliency, and availability of critical Digital Assets production platforms by proactively monitoring system health, identifying risks, and driving operational excellence.
- Act as a senior technical partner to Engineering, Infrastructure, Security, and Product teams to improve platform reliability and operational readiness.
- Lead technical coordination during major incidents, helping drive rapid diagnosis, recovery, stakeholder communication, and root cause remediation.
- Drive continuous improvement initiatives focused on automation, observability, service reliability, operational efficiency, and reduction of manual processes.
- Evaluate production risks associated with application releases, infrastructure changes, and platform enhancements to ensure safe and controlled implementation.
- Analyze recurring incidents and operational trends to identify opportunities for resiliency improvements and long-term risk reduction.
- Support disaster recovery, business continuity, capacity planning, and platform resiliency initiatives across Digital Assets services.
- Contribute to the development of operational standards, runbooks, monitoring strategies, and best practices that strengthen the overall Production Services discipline.
- Partner with global support teams to provide seamless 24x7 operational coverage for business-critical services and client-facing platforms.
To be successful in this role, we're seeking the following:
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Experience supporting complex, large-scale production environments within financial services or other highly regulated industries.
- Experience in incident, problem, change, and production support management, with the ability to troubleshoot and resolve complex technical issues under pressure.
- Understanding of enterprise application architecture, distributed systems, cloud technologies, middleware, databases, and infrastructure components.
- Experience with monitoring, observability, automation, and operational tooling used to support highly available production platforms.
- Analytical and problem-solving skills with the ability to identify root causes and implement sustainable solutions.
- Ability to assess operational risk, challenge assumptions, and make sound decisions in high-pressure situations.
- Excellent verbal and written communication skills, with the ability to communicate effectively with technical teams, business partners, and senior stakeholders.
- Demonstrated ability to work independently while collaborating across multiple technology and business teams.
- Strong focus on operational excellence, client outcomes, continuous improvement, and disciplined risk management.
- Experience supporting financial technology platforms .
- Experience with cloud-native technologies, containerized environments, SRE practices, and modern automation frameworks.
- Familiarity with ITIL, SRE, DevOps, or technology risk management practices.
- Experience supporting globally distributed production environments operating in a 24x7 support model.
Preferred Qualifications
- Experience supporting financial technology platforms .
- Experience with cloud-native technologies, containerized environments, SRE practices, and modern automation frameworks.
- Familiarity with ITIL, SRE, DevOps, or technology risk management practices.
- Experience supporting globally distributed production environments operating in a 24x7 support model.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience
- Experience supporting complex, large-scale production environments in financial services or another highly regulated industry
- Experience with incident, problem, change, and production support management
- Ability to troubleshoot and resolve complex technical issues under pressure
- Understanding of enterprise application architecture, distributed systems, cloud technologies, middleware, databases, and infrastructure components
- Experience with monitoring, observability, automation, and operational tooling for highly available production platforms
- Strong analytical and problem-solving skills, including root-cause analysis and sustainable remediation
- Ability to assess operational risk, challenge assumptions, and make sound decisions in high-pressure situations
- Excellent verbal and written communication skills with technical teams, business partners, and senior stakeholders
- Ability to work independently and collaborate across multiple technology and business teams
- Strong focus on operational excellence, client outcomes, continuous improvement, and disciplined risk management
- Experience supporting financial technology platforms
- Experience with cloud-native technologies, containerized environments, SRE practices, and modern automation frameworks
- Familiarity with ITIL, SRE, DevOps, or technology risk management practices
- Experience supporting globally distributed production environments in a 24x7 support model
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
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Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
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Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
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Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
