At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
We're looking for a passionate and detail-oriented Senior Specialist Product Owner to join our CXone Supervisor team, a leading CCAAS product. You'll play a crucial role in shaping the future of CXone Supervisor by working closely with the Product Manager and development teams to define, prioritize, and deliver innovative features and enhancements. You'll be instrumental in driving customer success and adoption in one of the most critical and in-focus applications in the CXone suite.
- Manage the Product Backlog: Prioritize and refine user stories, ensuring clear requirements and acceptance criteria.
- Collaborate for Success: work closely with multiple stakeholders including R&D, UX/UI, TW, QA and PM to translate business requirements into detailed product stories.
- Quality Control: Review, provide feedback, and approve product deliveries based on acceptance criteria.
- Technical Understanding: Work with Architects, R&D, and QA to understand technical designs, interfaces, and non-functional requirements.
- Support NICE Stakeholders: Provide product expertise and support to Customer Support, Professional Services and Technical Presales teams.
- Customer Engagement: meet with customers to understand and address reported issues or feedback, ensuring their needs are met.
- Release Ownership: Manage all aspects of product releases, including prioritizing tasks, daily follow-up, sprint execution decisions, cross-departmental coordination, acceptance criteria definition and escalations
11+ years of experience in the IT industry
5+ years of experience as a Business Analyst/Product Owner for an enterprise software company
Background in Unified Communications, platform recording, databases, UI design, microservices, cloud applications, and GenAI (familiarity is sufficient)
Strong analytical and problem-solving skills
Extensive experience creating and delivering specifications to software teams
Excellent communication and presentation skills (English)
Business and technical writing skills (English)
Background in Agile methodologies, user stories, acceptance criteria, and feature prioritization
Experience in a customer-facing role, managing expectations
Experience in a global company (preferred)
Contact center industry experience (from a customer perspective preferred)
:
Fast learner with the ability to oneself on relevant technologies
Ability to remain focused and calm under pressure.
Ability to work successfully with clients and business partners directly – advantage.
Excellent interpersonal skills
Ability to work across boundaries in a matrix organization.
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 4866
Reporting into: Manager, Product Management
Role Type: Individual Contributor
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
