Senior Specialist Product Operations

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist Product Operations
Overview:
The Global Product Operations team is looking for a Senior Specialist, Product Operations (Offers) to drive our operations strategy forward, by consistently innovating and problem-solving. The ideal candidate is someone with an operational mindset, who is passionate about driving a positive customer experience through the optimization of processes and resources and a culture of continuous improvement!
Role: In this role, you will:
• Work as part of a global Product Operations team supporting new program launches, ongoing operations, and ad-hoc projects (migrations, client / platform decommissioning, outsourcing, etc.) related to our Offers products / platforms• Launch offers for particular regions, utilizing the offers dashboard and liaising with the merchant team, product operations CC teams to ensure accurate information is uploaded onto our Offers platform & offer schedules are not missed and SLAs are adhered to.• Adhere to the models / processes as established by the Operational Excellence function in carrying your day-to-day functions ensuring QA checks and controls are upheld. You will also need to escalate as necessary working directly with shared service partners like Biz Ops, CCM, CTS, CIS, GBSC, etc. to address issues and take them to closure• Manage tickets raised in the Prod Ops support queue - ensuring adherence to SLAs (internal or contractual)• You will work with Market 3rd parties in managing - Billing, Escalations, SLA's, accuracy of information submitted• You will need to support testing incl. Regression, New Programs, Product enhancements, Platform upgrades, etc.• Work closely with Global and regional teams such as Product, Program Management and Merchant Teams
All About You:
• Strong communication and influencing skills - able to manage difficult/technical conversations with a broad range of global and regional partners, securing 'buy in' for recommendations.• Extensive experience working in an operations team preferably in a large matrixed organization• Enjoy collaborating with a team while working independently towards a goal• Solution-oriented with proven record of outperforming and delivering superior results• Strong analytical skills - ability to identify process/efficiency enhancements and to optimize resource allocation across competing demands within the region.• Foresight - to identify issues before they develop into problems and to proactively resolve issues directly or through escalation to appropriate partners/stakeholders• Advanced excel skills with an operational excellence mindset.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
O'Fallon, Missouri: $104,000 - $177,000 USD